People Services Coordinator

QA Limited; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a detail-oriented People Operations Coordinator to enhance their HR function. This role involves supporting the employee lifecycle from onboarding to offboarding, ensuring a seamless experience for all employees. You will be the first point of contact for HR queries, providing high-quality support and driving positive improvements within the team. With a commitment to diversity and inclusion, this company offers a range of benefits, including generous holiday, financial support, and opportunities for personal growth through training and development programs.

Benefits

27 Days Holiday

Holiday Buying Scheme

Medicash Plan

Gympass

Cycle to Work Scheme

Employee Assistance Programme

2 Days Charity Leave

Annual Pay Review

Employee Discounts

Referral Bonuses

Qualifications

• Experience in HR or a keen interest in starting a career in HR.
• Strong organisation abilities and effective prioritisation skills.

Responsibilities

• Process operational tasks like creating contracts and managing background checks.
• Maintain accurate employee records and manage the probation tracker.

Skills

Organisation Skills

Multitasking Skills

HR Best Practices Knowledge

Customer Service Focus

Education

Experience in HR Environment

Interest in HR Career

Tools

Sostenuto Call Management System

Job description

We are seeking a highly organised, detail-oriented People Operations Coordinator to support and enhance our People Operations (HR) function. In this role, you will assist with administrative processes across the employee lifecycle, from onboarding to offboarding, and help ensure our employee experience is seamless, efficient, and positive. You will often be the first point of contact for the People Team and provide high-quality, customer-focused HR support while continuously influencing positive improvements across the team.

Key Responsibilities:

1. Process operational tasks such as creating contracts of employment, managing background checks, referencing, and probation processes in line with SLAs.
2. Maintain accurate employee records and update HR systems promptly.
3. Manage the Sostenuto (SOS) call management system, ensuring calls and queries are logged, responded to, and audit trails are maintained with high data integrity.
4. Escalate queries as necessary via the SOS system, ensuring accurate reflection of the query to maintain customer satisfaction.
5. Monitor and update the probation tracker regularly, following up with managers on reviews, completions, or extensions.

Your Experience/Skills:

1. Effective prioritisation and multitasking skills, with strong organisation abilities.
2. Experience in an HR environment or a keen interest in starting a career in HR.
3. Basic knowledge of HR and recruitment best practices is desirable.

What We'll Do For You!

Downtime

We value community and wellbeing, offering benefits such as 27 days holiday, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days of charity leave annually.

Financial Support

Alongside pension, income protection, and life assurance, we offer an annual pay review, employee discounts, season ticket loan, tech scheme, and referral bonuses.

Personal Growth

We support your development through QA courses, access to digital learning content, and apprenticeship programs to enhance your skills and knowledge.

Our People

We are committed to diversity and inclusion, welcoming candidates of all backgrounds and supporting career growth for everyone. Our inclusive culture is reflected in our rankings on The Inclusive Top 50 UK Employers List.

If this role interests you, please apply via our website, and feel free to connect with me on LinkedIn – Vidita Kabbe or email: [e-mail]