Client Services & Claims Support Specialist

Gallagher; Leatherhead; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development

People-first culture

Job summary

Gallagher in Leatherhead provides tailored insurance solutions with a client‑centric, collaborative culture. You will be the first point of contact for clients, handling calls and emails with empathy and professionalism while guiding them through claims processes.

You’ll work closely with account handlers on administrative tasks like refunds and reports, contributing to service excellence. The role emphasizes strong communication, attention to policy details, and a proactive approach to

Qualifications

• Must be customer‑focused with ability to prioritise client needs.
• Strong administrative skills and attention to policy documents.
• Clear communication to explain complex issues simply.

Responsibilities

• Be the first point of contact for clients via calls and emails.
• Guide clients through claims processes with empathy and efficiency.
• Assist account handlers with administrative tasks and reporting.

Skills

Client focus

Administrative skills

Clear communication

Willingness to learn

IT proficiency

Education

GCSEs or equivalent

Tools

MS Office

Job description

Gallagher in Leatherhead provides tailored insurance solutions with a client‑centric, collaborative culture. You will be the first point of contact for clients, handling calls and emails with empathy and professionalism while guiding them through claims processes.

You’ll work closely with account handlers on administrative tasks like refunds and reports, contributing to service excellence. The role emphasizes strong communication, attention to policy details, and a proactive approach to