Client Service Manager: Risk & Growth Solutions

Arthur J. Gallagher & Co. (AJG); Street; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach, local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team in the United Kingdom. You will work with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, strengthening relationships and ensuring value-added interactions.

You will manage renewals, address coverage gaps, mentor teammates, and uphold compliance. A P&C license, 3+ years of client service/claims experience, and proficiency in Microsoft Office are required.

Qualifications

• Minimum 3+ years experience in client service and/or claims management.
• Licensed Property & Casualty Insurance professional.
• Proficient in Microsoft Office and client management tools.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive sale of additional services.
• Build and maintain strong relationships with clients and carrier partners through timely responses and excellent service.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, giving feedback, and fostering growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher's systems.
• Leverage Gallagher's technology to improve productivity and processes.
• Manage multiple priorities to meet deadlines and client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Education

Bachelor's degree

High School diploma with 8+ years experience

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team in the United Kingdom. You will work with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, strengthening relationships and ensuring value-added interactions.

You will manage renewals, address coverage gaps, mentor teammates, and uphold compliance. A P&C license, 3+ years of client service/claims experience, and proficiency in Microsoft Office are required.