EMEA - Client Relations

Tradeweb; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Parental leave

Maven family-building support

Gym membership subsidies

Learning & development programs

Job summary

Tradeweb is seeking an entry-level member for its European Client Relations Team in London or Amsterdam. You will support onboarding, client education on the platform, and post-trade workflows while learning financial markets and electronic trading.

You will work closely with Sales and other teams to deliver white-glove service, handle client inquiries, and participate in training for new joiners. This role offers growth in a fintech environment and regular market hours.

Qualifications

• Fluent English; German fluency is preferred for client-facing work.
• Ability to work in a fast-paced, high-presssure environment; meets deadlines.
• Strong time management and attention to detail.
• Comfort with technology and data management basics.

Responsibilities

• Onboard new customers and set up user profiles and access levels.
• Assist with billing and regulatory configuration across regions.
• Troubleshoot daily usage inquiries for clients.
• Coordinate with client back and middle offices for post-trade setup.
• Join client calls to discuss workflows and expectations.
• Monitor chats, emails or phone for inquiries and resolve them.

Skills

English fluency

German fluency

High pressure work

Time management

Technical savviness

Attention to detail

Team player

Independent work

Self-motivation

MS Office proficiency

Tools

MS Office (Outlook, Word, Excel, PPT)

Job description

Job Description

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Company Description

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Workplace Posters | U.S. Department of Labor

As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues. We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability.

Group Details

An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team. The role is based in London or Amsterdam. Working in a challenging and dynamic environment you will be someone who has an interest in building a career in financial technology, who enjoys working in a team environment, thrives with client interactions and is motivated to learn about the institutional financial markets and electronic trading.

Job Responsibilities

• Be responsible for the operational onboarding of new customers, setting up users’ profiles, and adjusting users’ accesses.
• Assist in any billing or regulatory configuration on various client types and across regions.
• Assist clients with troubleshooting around daily usage inquiries.
• Coordinate with clients’ Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
• Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
• Monitor and answer any incomings on chats, emails or phone.

Administrative support to the internal teams

• Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
• Draft summaries and sales notes after client calls or visits.
• Actively collate clients’ feedback with appropriate internal teams.
• Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
• Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers’ queries and ensure any set up or update is made in a timely manner.
• Participate in the training of new joiners and existing members of the team.

Client Relations

• Provide initial demos of the platform for new Traders or Admin users.
• Help educate clients on how they can maximize the usage of the platform.
• Support trading activity and ensure that clients have the necessary information to execute trades.
• Begin to build relationships with new and existing clients.
• Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
• Deliver Tradeweb’s white-glove service.

Qualifications

• Fluency in English and fluency in German, any other European language is beneficial.
• Ability to work in a high‑pressure, fast‑paced environment
• Good time management skills – able to work efficiently within short timeframes.
• Technical savvy – able to use technology comfortably and interest in understanding trading technology.
• Strong attention to detail – Accurate and conscientious.
• Team player - Excellent interpersonal skills – Ability to collaborate with more junior and senior people comfortably.
• Strong independent worker – ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
• High self‑motivation – always go the extra mile
• Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
• Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.

Experience Or Exposure To a Client-focused Position Preferred.

The working hours are 8am-5.30pm, with potential shifts to cover early / late market hours.

Additional Information

We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family‑building and postpartum support through Maven, subsidized gym membership and a wide range of learning and development opportunities, to name a few! While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.