Client Services Associate

Euronext; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Services Associate to enhance client relationships and ensure exceptional service delivery. In this role, you'll be the first point of contact for clients, addressing their queries and supporting their onboarding process. Your analytical skills and attention to detail will be crucial as you draft communications and produce client reports. This position offers a unique opportunity to work within a dynamic team in the financial services sector, where your contributions will directly impact client satisfaction and service excellence.

Qualifications

• 3+ years experience in Client Services within Financial Services.
• Strong verbal communication and relationship-building skills.

Responsibilities

• Act as first contact for clients, resolving queries and drafting communications.
• Support onboarding of new clients and build relationships with stakeholders.

Skills

Client Services Experience

Communication Skills

Microsoft Office Proficiency

Attention to Detail

Analytical Skills

Problem-Solving Abilities

Relationship-Building Skills

Project Management

Tools

Microsoft Office

Job description

Join to apply for the Client Services Associate role at Euronext.

Job Responsibilities

1. Act as a first point of contact for clients, taking ownership of resolving basic queries.
2. Draft and send communications to clients regarding new products, services, and updates.
3. Support onboarding of new clients alongside Sales teams, identifying training needs.
4. Build and maintain relationships with internal and external stakeholders to ensure excellent service.
5. Analyze client queries, extract data as needed, and escalate complex issues.
6. Assist in producing external client reports in line with business and global standards.

Your Profile

1. At least 3 years of experience in a Client Services role within Financial Services.
2. Confident and articulate telephone manner.
3. Proficient in Microsoft Office (Word, PowerPoint, Excel).
4. Excellent attention to detail.
5. Strong financial background.
6. High standards of service delivery and relationship-building skills.
7. Analytical, organized, with problem-solving abilities.
8. Experience with project management and monitoring.
9. Strong verbal communication skills internally and externally.

Additional Information

We are proud to be an equal opportunity employer. We do not discriminate based on race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or other protected factors. We value diversity and are committed to a respectful environment.