Client Services and Operations Team Manager

Amber Employment Services; Woking; On-site; GBP 36,000 - 44,000; Full time

Job summary

Amber Employment Services is seeking a Client Services & Operations Team Manager in Woking, Surrey. The role focuses on keeping the office running smoothly, organising workflow, and upholding high standards of customer care.

You will lead a small team, manage day-to-day operations, and ensure timely responses to client requests. The ideal candidate is organised, calm under pressure, and passionate about delivering excellent customer service.

Qualifications

• Experience supervising or coordinating a small team.
• Excellent communication skills.
• Strong organisational and multitasking abilities.
• A proactive and dependable approach.
• Confidence managing competing priorities in a busy environment.
• A genuine pride in delivering a high level of service.
• A positive, solutions-focused mindset.

Responsibilities

• Overseeing and coordinating the daily workflow of a small office team.
• Delegating and prioritising tasks throughout the day.
• Ensuring customer enquiries are responded to promptly and professionally.
• Monitoring team progress, workload and service standards.
• Supporting the allocation of cleaners to new and existing clients.
• Following up with clients to ensure satisfaction with the service provided.
• Supporting the Managing Director with operational updates and reporting.
• Maintaining accurate systems, workflow tracking and task management.
• Identifying areas where efficiency and service can continue to improve.

Skills

Customer Service Management

Client Services

Office Management

Operations Coordination

Service Delivery

Team Leadership

Job description

Client Services & Operations Team Manager

Location: Woking, Surrey

Salary: £40,000 per annum

Contract: Full Time | Office Based

The Role

You’ll play a key role in ensuring the office runs smoothly day to day, keeping both the team and workflow organised while maintaining high standards of customer care and communication.

Responsibilities

• Overseeing and coordinating the daily workflow of a small office team
• Delegating and prioritising tasks throughout the day
• Ensuring customer enquiries are responded to promptly and professionally
• Monitoring team progress, workload and service standards
• Supporting the allocation of cleaners to new and existing clients
• Following up with clients to ensure satisfaction with the service provided
• Supporting the Managing Director with operational updates and reporting
• Maintaining accurate systems, workflow tracking and task management
• Identifying areas where efficiency and service can continue to improve

About You

We’re looking for someone who is naturally organised, calm under pressure and genuinely enjoys delivering excellent customer service.

Current Experience

• Customer Service Management
• Client Services
• Office Management
• Operations Coordination
• Service Delivery
• Team Leadership

Qualifications / Experience

• Experience supervising or coordinating a small team
• Excellent communication skills
• Strong organisational and multitasking abilities
• A proactive and dependable approach
• Confidence managing competing priorities in a busy environment
• A genuine pride in delivering a high level of service
• A positive, solutions-focused mindset

Additional Information

This is a full-time office-based position in Woking.

You must have your own transport due to the location of the office.

Interested? If you enjoy variety, responsibility and being part of a business where your contribution genuinely matters, we would love to hear from you.