Client Services Advisor - Sales & Onboarding

Elite Law Solicitors Limited; Amersham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in Amersham is seeking a Client Service Advisor to enhance their Client Services Team. The role involves being the first point of contact for new client enquiries, assessing client needs, and ensuring professional and sensitive communication. The ideal candidate will possess excellent customer service skills, proficiency in MS Office, and a positive attitude. Full-time working hours are Monday to Friday, from 9am to 5pm. Training is provided, and previous telesales experience is preferred.

Qualifications

• You must be a self-starter who is accountable, disciplined, and an organized problem solver.
• Punctuality, adaptability, effective communication, and strong time-management skills are also essential.
• Experience in a telesales/sales role is preferred.

Responsibilities

• First point of contact for new client enquiries, both by phone and email.
• Establish client needs and assess how to best service them.
• Accurately take key information and enter it onto the system.
• Reassure clients and handle their requests professionally and sensitively.
• Book appointments and communicate effectively with clients.

Skills

Excellent communication and customer service skills

High level of accuracy and attention to detail

Prioritisation and multi-tasking abilities

High proficiency in MS Office applications

Advanced English written and oral skills

Positive and flexible attitude

Job description

A leading law firm in Amersham is seeking a Client Service Advisor to enhance their Client Services Team. The role involves being the first point of contact for new client enquiries, assessing client needs, and ensuring professional and sensitive communication. The ideal candidate will possess excellent customer service skills, proficiency in MS Office, and a positive attitude. Full-time working hours are Monday to Friday, from 9am to 5pm. Training is provided, and previous telesales experience is preferred.