Client Contact Team Member

Connect Legal Partners; Nottingham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday

Pension

Healthcare

Wellbeing benefits

Flexible working

Job summary

Connect Legal Partners is seeking an office-based role to handle incoming client enquiries by phone and email, qualify needs, and book meetings with the right lawyer. You will keep the CRM accurate and work closely with the legal teams to improve the enquiry process.

You will support client onboarding and enquiry handling, with holiday, pension, healthcare and wellbeing benefits and flexible working. This role offers a positive path for developing business development skills in a law firm

Qualifications

• 1–3 years in a client-facing or business development role.
• Clear communication and good IT skills including Microsoft Office and a CRM.
• Experience in a law firm is a plus.

Responsibilities

• Handle incoming enquiries from new clients by phone and email.
• Assess client needs and book them in with the right lawyer.
• Keep the CRM accurate and up to date.
• Work closely with the legal teams and help improve the enquiry process.
• Support across the client onboarding and enquiry handling process.

Skills

Clear communication

Client-facing

Tools

Microsoft Office

CRM

Job description

The firm

A well established full service firm with offices across the East Midlands. It advises businesses and individuals and has grown steadily over recent years.

The role

You will handle incoming enquiries from new clients by phone and email, work out what they need, book them in with the right lawyer and keep the CRM accurate. You will work closely with the legal teams and help improve the enquiry process.

What you will need

One to three years in a client facing or business development role, clear communication and good IT skills including Microsoft Office and a CRM. Experience in a law firm is a plus.

What is on offer

Holiday, pension, healthcare and wellbeing benefits, plus flexible working.