Client Services Administrator & Reporting Specialist

Culina Group; Corby; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave (28 days)

Pension scheme

Life Assurance

Employee Wellness Programme

Eye care vouchers

Recognition programme

Discount platform

Job summary

iForce (Part of the Culina Group) is seeking an enthusiastic Account Administrator to join our Client Service team in Corby on a full-time fixed-term basis for 12-14 months. Salary: £26,409 per annum, working hours: Monday-Friday, 8am-4pm.

You will support day-to-day tasks with accuracy and professionalism, handling client queries, preparing reports for Returns and E.fulfilment, managing inboxes, and assisting Merchandisers and key contacts with stock, orders and escalations.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Responsibilities

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Skills

Administrative experience

Verbal & written communication

Attention to detail

Initiative

MS Office proficiency

Time management

Customer service oriented

Tools

MS Office

Job description

iForce (Part of the Culina Group) is seeking an enthusiastic Account Administrator to join our Client Service team in Corby on a full-time fixed-term basis for 12-14 months. Salary: £26,409 per annum, working hours: Monday-Friday, 8am-4pm.

You will support day-to-day tasks with accuracy and professionalism, handling client queries, preparing reports for Returns and E.fulfilment, managing inboxes, and assisting Merchandisers and key contacts with stock, orders and escalations.