Account Administrator

Culina; Little Oakley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme

Life Assurance

Wellness programme

Eye care

Rewards & Recognition

Employee discounts

Job summary

Culina Group’s iForce division is seeking an enthusiastic Account Administrator to join our Client Service team in Corby on a full-time fixed-term basis for 12-14 months. You will deliver excellent customer service through accurate day-to-day administration and support the Account Executive with stock, orders and reports.

Key qualities include outstanding communication, meticulous attention to detail, and the ability to work on your own initiative.

Qualifications

• Excellent verbal and written communication skills.
• Attention to detail with the ability to work using own initiative.
• Previous administrative experience is desirable.
• IT literate with knowledge of MS Office.

Responsibilities

• Handle client queries and log issues with the site.
• Create and circulate reports for Returns and E.fulfilment within set timeframes.
• Manage the client inbox and respond to emails professionally.
• Assist Merchandisers and key contacts with stock, orders, replenishment, and returns.
• Process order corrections, issue re-work instructions, manage corporate orders and escalations.
• Manage back orders and intraday communications via calls and emails.
• Support wholesale dispatches and maintain labeling guidance with assistance from the client.
• Provide annual leave coverage for Account Executive and admin colleagues.

Skills

Customer service

Communication skills

Attention to detail

MS Office

Time management

Initiative

Tools

MS Office

ReSCU

SMaRT

Job description

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time fixed term basis for 12-14 months., As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.,

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.
  Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
  iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.
  At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
  As part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
  
• Annual Leave - 28 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!