Client Services & Admin Coordinator

IForce; Corby; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme – 5% employee and 3% 3%

Life Assurance

Employee Wellness Programme

Eye Care Vouchers

Reward & Recognition

Retail discounts

Job summary

iForce (Part of the Culina Group) in Corby is seeking an Account Administrator to join the Client Service team on a full-time fixed-term basis for 12-14 months. The role offers a salary of £26,409 per year and a Monday–Friday 8am–4pm shift.

You will deliver excellent customer service, handle client queries, and support with reports, stock, returns and e-fulfilment processes. Attention to detail and strong communication are essential to succeed in this role.

Qualifications

• Previous administrative experience is desirable.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Responsibilities

• Manage client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Job description

iForce (Part of the Culina Group) in Corby is seeking an Account Administrator to join the Client Service team on a full-time fixed-term basis for 12-14 months. The role offers a salary of £26,409 per year and a Monday–Friday 8am–4pm shift.

You will deliver excellent customer service, handle client queries, and support with reports, stock, returns and e-fulfilment processes. Attention to detail and strong communication are essential to succeed in this role.