Client Services Administrator

JR United Kingdom; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in client services is seeking a Client Services Administrator to join their Employee Programmes Team. This permanent, full-time role involves managing participant communications and ensuring high-quality service delivery. Ideal candidates will have strong customer service backgrounds and excellent communication skills, with proficiency in Microsoft Outlook. The position is commutable from Milton Keynes and surrounding areas.

Qualifications

• Experience in customer service or support-focused environment.
• Proficiency in Microsoft Outlook and database systems.
• Strong interpersonal and communication skills.

Responsibilities

• Manage programme mailboxes and respond to queries.
• Develop relationships with programme stakeholders.
• Coordinate with technical support teams for issue resolution.

Skills

Customer Service

Communication

Problem Solving

Time Management

Attention to Detail

Tools

Microsoft Outlook

Database Systems

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

col-wide

Job Description:

Client Services Administrator

Permanent/Full time

This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.

Key Responsibilities:

• Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
• Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
• Liaise with global technical support teams to investigate and resolve participant-related issues.
• Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
• Provide ongoing administrative support across various aspects of the programme.
• Support the maintenance of key documentation such as process guides, trackers, and client reports.
• Offer assistance across other specialist departments and team projects when capacity allows.

Person Specification:

• Proficiency in Microsoft Outlook and experience using database systems.
• Background in a customer service or support-focused environment.
• Strong interpersonal skills and the ability to build rapport with programme participants.
• Excellent communication skills, both written and verbal.
• Effective time and task management abilities.
• Strong problem-solving skills and the ability to see participant queries through to resolution.
• High attention to detail and commitment to quality.
• Additional language skills (written and verbal) are advantageous but not essential.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.