Client Services Administrator

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in High Wycombe is seeking a Client Services Administrator to join their Employee Programmes Team. The role is designed for those who excel in customer service, managing participant communications, and ensuring a high-quality service experience. The position is full-time and includes responsibilities such as managing queries and maintaining documentation, providing a dynamic support role within the team.

Qualifications

• Experience in a customer service or support-focused environment.
• Strong interpersonal skills and ability to build rapport.
• Excellent written and verbal communication skills.

Responsibilities

• Manage programme mailboxes, ensuring timely responses.
• Develop relationships with stakeholders for effective support.
• Coordinate with teams to resolve participant-related issues.

Skills

Customer Service

Communication

Problem Solving

Time Management

Tools

Microsoft Outlook

Database Systems

Job description

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Client Services Administrator, high wycombe

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Client:

Location:

high wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Client Services Administrator

Permanent/Full time

This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.

Key Responsibilities:

• Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
• Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
• Liaise with global technical support teams to investigate and resolve participant-related issues.
• Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
• Provide ongoing administrative support across various aspects of the programme.
• Support the maintenance of key documentation such as process guides, trackers, and client reports.
• Offer assistance across other specialist departments and team projects when capacity allows.

Person Specification:

• Proficiency in Microsoft Outlook and experience using database systems.
• Background in a customer service or support-focused environment.
• Strong interpersonal skills and the ability to build rapport with programme participants.
• Excellent communication skills, both written and verbal.
• Effective time and task management abilities.
• Strong problem-solving skills and the ability to see participant queries through to resolution.
• High attention to detail and commitment to quality.
• Additional language skills (written and verbal) are advantageous but not essential.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.