Customer Service Administrator

Supreme Recruitment Ltd; Crawley; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company is seeking an Import Admin to join their Operations team in Crawley. The role involves handling customer interactions, customs clearance, and delivery confirmations. The ideal candidate will possess strong organizational skills and experience in import airfreight operations. You'll be responsible for monitoring shipments, resolving queries, and ensuring accurate invoicing. This position offers a competitive salary and the opportunity to build strong customer relationships.

Qualifications

• Knowledge of import airfreight operations required.
• Preferred experience with CDS customs clearance.

Responsibilities

• Main contact for customers and support customs clearance.
• Monitor and communicate shipment progress.

Skills

Organizational Skills

Problem Solving

Communication

Tools

Microsoft Office

Cargowise

Salesforce

Job description

Job Description

Job Title: Import Admin

Location: Crawley

Pay: £28,000 to £32,000

Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.

Key Responsibilities:

• Main contact for customers
• Support customs clearance
• Confirm delivery requirements
• Monitor and communicate shipment progress
• Present and report on calls
• Resolve queries and complaints
• Ensure accurate invoicing

Requirements:

• Knowledge of import airfreight operations
• Preferred experience with CDS customs clearance
• Strong organizational and problem-solving skills
• Excellent communication abilities
• Proficiency in Microsoft Office
• Experience with Cargowise or Salesforce is a plus