Client Services & Admin Support Specialist

Institute for Outdoor Learning; United Kingdom; Remote; GBP 26,000 - 27,000; Full time

Job summary

Adventure Expeditions in the Peak District is seeking a Customer Service and Administration Support to join our not-for-profit team. Based at AE’s main office in Hathersage, you will be the first point of contact for clients and provide essential administrative support to the client and office managers.

This permanent, full-time role runs 9:00 to 17:00 (37.5 hours) with a starting salary of £25,570–£26,500 and a pro‑rata option for partial hours.

Qualifications

• Administrative experience and customer service focus.
• Proficiency with standard office software and data handling.

Responsibilities

• Serve as first point of contact, answering calls and managing emails.
• Respond to enquiries and triage appropriately, escalating when needed in line with AE policies.
• Book accommodation for programmes and maintain bookings; manage the accommodation database.
• Process invoices and enter data into AE's accounting software; update financial spreadsheets.

Job description

Adventure Expeditions in the Peak District is seeking a Customer Service and Administration Support to join our not-for-profit team. Based at AE’s main office in Hathersage, you will be the first point of contact for clients and provide essential administrative support to the client and office managers.

This permanent, full-time role runs 9:00 to 17:00 (37.5 hours) with a starting salary of £25,570–£26,500 and a pro‑rata option for partial hours.