Adventure Sales & Bookings Coordinator

Lost Earth Adventures; Settle; On-site; GBP 27,000 - 33,000; Full time

Job summary

Lost Earth Adventures in Settle is seeking a Sales & Bookings Coordinator to handle enquiries, guide customers to the right adventures, and convert enquiries into bookings while keeping HubSpot, emails, and calendars up to date.

You will coordinate bookings from enquiry to activity day, prepare quotations and invoices, and liaise with the Office Manager and team to ensure smooth operations. This on-site, permanent role offers a £30,000+ salary.

Qualifications

• Experience in customer service and sales via phone and email.
• Familiarity with HubSpot or a CRM to manage contacts and bookings.
• Strong organisational skills with the ability to manage multiple enquiries and bookings.

Responsibilities

• Respond to new customer enquiries by phone and email.
• Guide customers through activities and help them choose suitable options.
• Follow up enquiries and quotations to convert into bookings.
• Use HubSpot daily to manage contacts, deals, tasks, notes and follow-ups.
• Manage bookings from enquiry to activity day.
• Prepare and send quotations, booking information, confirmations and invoices.
• Follow up outstanding booking administration and ensure paperwork is complete.
• Keep accurate customer, booking and sales records.
• Manage your diary, CRM tasks, follow-ups and deadlines.
• Coordinate with Office Manager and wider team to organise bookings.
• Coordinate accommodation, transport, venues and other suppliers as part of bookings.
• Ensure operations team and instructors have necessary information for upcoming activities.
• Respond to customer questions and resolve issues quickly and professionally.
• Support general office administration and take ownership of additional projects.

Skills

Customer service

Sales

Administration

Organisation

HubSpot

Tools

HubSpot

Job description

Lost Earth Adventures in Settle is seeking a Sales & Bookings Coordinator to handle enquiries, guide customers to the right adventures, and convert enquiries into bookings while keeping HubSpot, emails, and calendars up to date.

You will coordinate bookings from enquiry to activity day, prepare quotations and invoices, and liaise with the Office Manager and team to ensure smooth operations. This on-site, permanent role offers a £30,000+ salary.