Client Service Performance Manager

Rimes; Greater London; Hybrid; GBP 32,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Performance Senior Consultant to join their London team. This role offers a unique opportunity to manage client relationships and ensure service excellence in the financial data industry. You will leverage your expertise to provide strategic insights and drive client satisfaction, while collaborating with sales and account management teams. If you're passionate about delivering exceptional client service and thrive in a dynamic environment, this position is perfect for you. Join a forward-thinking company that values innovation and empowers its employees to excel.

Benefits

AXA Gym Membership Discount

Healthshield Cashback plan

Healthshield Perks platform

MetLife Afterlife Support

Annual 'purchase holiday' scheme

Chubbs Travel Insurance

Group Income Protection scheme

Death in Service Funds

Referral bonus

Cycle to Work scheme

Qualifications

• Strong work experience in the financial data industry.
• Candidates must be of Graduate calibre, preferably a bachelor's degree in a finance or related field.

Responsibilities

• Manage and grow existing clients while ensuring service quality.
• Provide expert advice to clients around their feed requirements.

Skills

Financial Data Management

Client Relationship Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor's Degree in Finance

Graduate Calibre

Tools

MS Excel

MS PowerPoint

Job description

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About Rimes

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world's leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

About Rimes

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world's leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

The Opportunity:

Client Managed Services Service Performance Management (SPM) teams own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Service Performance Senior Consultant ensures the client's service operates within a set of KPI's and make suitable adjustments to ensure it continues to do so. Service Performance teams work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, SPM team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client's challenges.

We are currently recruiting for a Service Performance Senior Consultant to join our London based team and supplement our global team.This is an excellent opportunity to join a well-established firm with a global presence and significant growth potential.

What you will do:

• Managing and growing existing clients:
• Oversight and management of all flow workload for a set of existing business accounts
• In depth knowledge of the existing accounts and history
• Provision of expert advice to clients around their feed requirements
• Periodical service reviews with the clients
• Work very closely with the Existing Business Sales Manager, involved in any strategic decisions and new opportunities
• General point of escalation for the Second Line Feed management team and source of data, product and technical expertise;
• Databases, vendor methodology
• Systems
• Client data usage
• Leadership
• Effective management of group workload
• Sensible delegation linked to progression & targets
• Constructive feedback and training
  

Who you are:

• Strong work experience in the financial data industry
• Strong communication, interpersonal and organizational skills
• Effective analytical and problem-solving skills
• Candidates must be of Graduate calibre, preferably a bachelor's degree in a finance or a related field
• Significant experience as a Service Manager or Senior Consultant or related position within the financial data industry
  
  

Desirable:

• Sound working knowledge of financial spreadsheets, databases and applications
• Experienced and highly proficient with MS Excel and MS PowerPoint
• Knowledge of Financial concepts, including income benchmarks and securities
• Leadership skills and ability to work as well as independently
• Experience in a client facing role within financial markets
  
  

What We Offer:

• AXA Gym Membership Discount
• Healthshield Cashback plan
• Healthshield Perks platform (Breeze)
• MetLife Afterlife Support
• Metalife GP 24 hour virtual GP service
• Annual 'purchase holiday' scheme
• Chubbs Travel Insurance
• Group Income Protection scheme
• Death in Service Funds
• Referral bonus
• Cycle to Work scheme
• AXA Private Healthcare
  
  

Work Life Balance: Flexible hybrid work environment

Our Values:

• Client excellence
• Innovation
• Integrity
• Empowerment
  
  

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it's through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Technology, Information and Internet

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