Client Service Manager

Assured Data Protection; Harewood; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Assured Data Protection seeks a Client Service Manager to deliver exceptional service, ensuring customer satisfaction and retention. The role involves building customer relationships, conducting service reviews, and resolving issues while contributing to team growth. The position operates in a hybrid environment, offering flexibility and inclusive company culture.

Benefits

Hybrid working options

Regular team-building events

Dynamic and inclusive work environment

Qualifications

• Prior experience in customer-facing and/or sales roles is required.
• Knowledge of corporate IT space, especially in data backup or Managed Services is advantageous.
• Strong problem-solving and communication skills needed.

Responsibilities

• Build and maintain strong relationships with customers.
• Conduct regular Service Reviews and monitor accounts.
• Resolve customer problems and support marketing campaigns.

Skills

Communication

Analytical

Problem-Solving

Organizational

Time Management

Tools

MS Office

HubSpot

Job description

Location: Hybrid – Remote / Harewood, Leeds
Position Title: Client Service Manager
Job Type: Full-Time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.


Job Summary:

The Client Service Manager (CSM) will ensure current customers receive exceptional service that will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSM will be the main point of contact for customer business needs.
Compensation for this role is a combination of a base salary with bonuses based upon successful retention of our existing customer base.

Key responsibilities include:

• Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner.
• Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers needs.
• Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement.
• Resolve complex customer problems or disputes in a professional manner.
• Support proactive marketing campaigns to keep customers informed about product updates and best practices.
• Keep records and documentation of customer interactions.

Key Requirements:

• Prior experience in customer facing and / or sales roles.
• Excellent communication skills and the ability to understand the needs of the customers.
• Demonstrate analytical and problem-solving skills.
• Strong organizational and time management skills.
• Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
• Knowledge of customer service programs and CRM management programs, experience with HubSpot is a plus.
• Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

What We Offer:

· Hybrid working options for flexibility
· Regular team-building and off-site company events.
· A dynamic, inclusive, and collaborative work environment

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.