Client Service Associate – Travel Industry

HB Travels; Lancashire; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible scheduling options

Opportunities for growth within the travel industry

Supportive and team-oriented work environment

Job summary

A travel industry company in the UK is looking for a reliable Client Service Associate to enhance customer experiences. In this role, you will respond to client inquiries, assist with travel questions and reservations, while ensuring professional communication. Preferred candidates should have strong interpersonal skills and a mindset focused on client satisfaction. This position offers training, flexible scheduling, and opportunities for growth within the travel sector.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience in any field is preferred but not mandatory.
• Must be able to work independently and manage time effectively.

Responsibilities

• Respond to client inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.

Skills

Strong communication and interpersonal skills

Customer service experience

Detail-oriented

Ability to work independently

Interest in the travel industry

Job description

Job Description:

We are seeking a reliable and customer-focused Client Service Associate to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and providing quality service throughout the travel planning process.

As a Client Service Associate, you will help respond to client inquiries, assist with travel-related requests, and support a positive customer experience from start to finish.

Key Responsibilities:

• Respond to client inquiries via phone and email

• Assist clients with travel questions, reservations, and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional and courteous communication

• Follow company service standards and guidelines

• Document client interactions as required

Qualifications:

• Strong communication and interpersonal skills

• Customer service experience preferred but not required

• Ability to work independently and manage time effectively

• Comfortable using computers and online systems

• Detail-oriented with a client-first mindset

• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support

• Flexible scheduling options

• Opportunities for growth within the travel industry

• Supportive and team-oriented work environment