Client Service Assistant

Birketts; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

Birketts, a leading law firm, is seeking a Client Services Assistant to join their Bristol office. The role involves managing a team, ensuring high service standards, and providing administrative support. The ideal candidate will have strong customer service skills and experience in a team-leading role.

Benefits

25 days holiday plus Bank Holidays

Private Healthcare - BUPA

Scottish Widows Pension Scheme

Staff Profit Share

Life Assurance - 4 x salary

Enhanced Maternity/Paternity Leave

Gym Flex membership

Qualifications

• Proven experience in a customer-facing role.
• Ability to manage and supervise a team.
• Effective communication and organizational skills.

Responsibilities

• Manage Client Services Assistants and ensure professional service delivery.
• Maintain office standards and provide business support across departments.
• Assist with general administration tasks.

Skills

Customer service experience

Team management

Effective communication

Organizational skills

Microsoft Office applications

Adaptability

Job description

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Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: property, corporate services, litigation and private client advisory.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

Accountabilities

The firm

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: property, corporate services, litigation and private client advisory.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

Accountabilities

Due to continued growth, we have a new and exciting opportunity to join our Bristol Client Services team in the position of Client Services Assistant. Reporting into the Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office.

Responsible for the management of the Client Services Assistants, you will optimise their performance and ensure a highly professional and proactive facilities service and reception cover is achieved to contribute to the smooth and efficient running of the Bristol office.

Main Accountabilities:

1. Ensuring the office is always presented to a high standard, particularly the communal and client-facing areas.
2. Assist with effective liaison, support, and assistance between the client services team and the rest of the firm.
3. Provide business service support across all departments in the office and assist, where appropriate, with any office-related issues.
4. Book, prepare, and clear meeting rooms and organize refreshments as required.
5. Maintain and monitor office supplies.
6. Mail and DX duties cover, including all incoming and outgoing couriers.
7. Ensure the appropriate Health & Safety procedures are followed, such as fire procedures and first aid.
8. Assist with general administration tasks.

Skills

We are looking for:

1. Proven experience of working in a customer-facing environment.
2. Ideally have front of house customer service experience.
3. Ability to manage and supervise a team of colleagues.
4. Experience of handling difficult situations whilst interacting with others (members of the public, customers, colleagues).
5. Effective communication and organizational skills.
6. Good understanding and use of Microsoft Office applications.
7. Maintain a motivational and proactive approach at all times.
8. Adaptable to change and new ideas.
9. Flexible to meet business requirements.
10. Excellent planning, time management, and organizational skills.
11. Team player, both as a member and a leader.
12. Ability to remain focused and decisive when working to specified targets in a pressured environment.

Equal opportunities

We are committed to recruiting individuals on merits of suitability for each role, on the basis of qualifications and experience. All applications are treated fairly and equally regardless of sexual orientation, race, disability, religious beliefs, and any other protected characteristic, ensuring that there are equal opportunities at all stages of the recruitment process.

Benefits

One of the best things about joining Birketts is our rewards package. At Birketts, we are appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. A competitive salary and benefits package are provided, along with a great team and supportive colleagues, a strong focus on diversity, inclusion, and equal opportunities, a programme of wellbeing and mental health support, and structured career development and study support.

• 25 days holiday (FTE) plus Bank Holidays, rising with service
• Long Service holiday award – 1 extra week every 10 years of continuous service
• Private Healthcare - BUPA (offered after passing probation)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid ESG (Environmental, Social, and Governance) day
• Enhanced Maternity/Paternity Leave
• Season Ticket Loan
• Gym Flex membership
• Electric car scheme
• Dress for your Day Policy
• Agile Working Policy