Client Service Analyst – Onboarding & Solutions

BNY; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

BNY’s 7 BNY Analyst Program – Client Service is a structured, client‑facing pathway designed to give driven students hands‑on exposure across client support, service delivery, onboarding and relationship management.

Analysts will collaborate with operations, technology and business teams in a fast‑paced environment, developing communication, analytical and problem‑solving skills to deliver timely and accurate client outcomes.

Qualifications

• Client-centric problem solving
• Clear written and verbal communication
• Attention to detail and ownership mindset

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills

Client-centric problem solving

Clear written and verbal communication

Attention to detail and ownership

Job description

BNY’s 7 BNY Analyst Program – Client Service is a structured, client‑facing pathway designed to give driven students hands‑on exposure across client support, service delivery, onboarding and relationship management.

Analysts will collaborate with operations, technology and business teams in a fast‑paced environment, developing communication, analytical and problem‑solving skills to deliver timely and accurate client outcomes.