Client Service Analyst — Onboarding & Insights

BNY; Greater London; On-site; GBP 26,000 - 35,000; Full time

Job summary

BNY's 7 BNY Analyst Program – Client Service offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management.

In a fast-paced environment, analysts will gain insight into BNY’s client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem-solving skills needed to help deliver timely,

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills

Client-centric problem solving

Clear written and verbal communication

Attention to detail

Job description

BNY's 7 BNY Analyst Program – Client Service offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management.

In a fast-paced environment, analysts will gain insight into BNY’s client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem-solving skills needed to help deliver timely,