Client Service Account Manager - Associate - English & Italian

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial leader is seeking a Client Service Account Manager in Bournemouth. The role involves developing client partnerships, managing service issues, and strategic planning, emphasizing client satisfaction. The ideal candidate will excel in both English and Italian, demonstrating strong organizational skills and the ability to thrive under pressure. This full-time position offers the chance to work in a dynamic environment focusing on relationship management and client advisory.

Qualifications

• Experience in client service and a can-do attitude.
• Strong capacity to manage multiple priorities and meet deadlines.
• Ability to work both independently and as part of a team.

Responsibilities

• Develops and maintains partnerships with Clients.
• Assists in executing strategic Client plans.
• Promotes sharing of best practices across the Service team.

Skills

Excellent verbal and written communication skills – English & Italian

Ability to work effectively under pressure

Client service and portfolio management experience

Strong organisational skills

Job description

BOURNEMOUTH, DORSET, United Kingdom

Job Information

• Job Identification 210601328
• Job Category Client Advisory
• Business Unit Commercial & Investment Bank
• Posting Date 02/25/2025, 02:22 PM
• Locations BOURNEMOUTH, DORSET, United Kingdom
• Job Schedule Full time
• Job Shift Day

Job Description

Are you experienced in client service and have a can‑do attitude? Then you found the right position for you!

As a Client Service Account Manager - Associate - English & Italian within J.P. Morgan Wholesale Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self‑service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross‑sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills – English & Italian
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual‑ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Payments products, processes and risk policies nice to have

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.