Client Sales Executive

Stowe Family Law LLP; Harrogate; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Wellbeing days

Volunteering leave

26 days holiday

Flexible working

Life Assurance

Contributory pension

Medicash health insurance

Job summary

Stowe Family Law LLP is recruiting a Client Service Executive in Harrogate for a part-time role. You will support the Central Sales Team, handling warm new business inquiries, guiding clients with empathy, and entering details into Salesforce.

The role blends 80% remote work with one day per week in the Harrogate office, following three weeks of training. The position offers a salary of £30,000 FTE per year with a sales incentive scheme, 22.5 hours per week, and a schedule Tue–Thu 09:00–17:30.

Qualifications

• Telephony sales experience with a customer-focused approach.
• Excellent client service and empathy for sensitive situations.
• Experience using Salesforce or case-management systems is a plus.

Responsibilities

• Handle New Business Enquiries via inbound/outbound calls.
• Convert inquiries to fixed-fee meetings or progression with lawyers.
• Coordinate with lawyers to match clients with the right expertise.

Skills

Telephony sales

Client service

Salesforce

Tools

Salesforce

Job description

This role is different; you’ll make an impact on people’s lives. You'll spend your day helping potential clients who are going through a particularly difficult time in their lives.

If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.

What’s the purpose of this role?

Our Central Sales Team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind.

Who ‘is’ Stowe Family Law?

We're the largest and fastest-growing team of family law experts in the country, boasting over 400 colleagues across 90+ offices specialising in divorce, finances, and children law.

Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone.

Learn more about us and what it’s like to work here:

• About Stowe Family Law

• Our Culture

What will I likely be doing?

Dealing with New Business Enquiries:

• Supporting the Central Sales Team by dealing with New Business Enquiries and really understanding each client’s needs through inbound and outbound calls (all warm calls)

• Reassuring the client and dealing with their requests professionally with empathy

• Accurately taking down their information and entering it into a case management system (Salesforce)

• Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company

Liaising with our Lawyers across the country to establish best practice ways of working, including:

• Understanding our lawyer's availability to speak to our clients

• Preferred ways of working across different regions

• Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

What skills might be suitable for this position?

• Telephony Sales background

• Exceptional client service with the ability to deal sensitively with emotional or upset clients

Hours & Salary

• Salary: £30,000 (this is the full-time equivalent salary per year) + Sales Incentive Scheme

• Hours: Part-time, 22.5 hours per week

• Working Pattern: Tuesday, Wednesday, and Thursday 09:00 - 17:30 (1 hour lunch)

• Training: 3 week new starter training at our Harrogate office, where we’ll teach you everything you need to know about family law

• Working pattern after training: 80% from home and 20% from our Harrogate office (around one day per week)

• Official Job Title: Client Service Executive

Benefits;

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• £30,000 FTE

• Bonus

• A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions

• Volunteering leave

• Diversity public holidays

• 26 days holiday

• Enhanced adoption, maternity and paternity pay

• Paid leave for fertility treatment

• Emergency dependants leave

• Bereavement leave

• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts

• Training grants

• Life Assurance

• Contributory pension

• Flexible working