Client Relationship Manager - Mat Cover

Hooke London; Greater London; On-site; GBP 27,000 - 34,000; Part time

Job summary

Hooke London is seeking a Client Relationship Manager to lead the client onboarding journey and oversee the end-to-end service experience for a discerning clientele in our luxury health and longevity setting.

You will be the primary contact for a dedicated client cohort, collaborating with clinical, operations and membership teams to ensure seamless delivery, high discretion and exceptional service standards. This maternity cover role includes a potential permanent position.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organisation.
• Confident, professional and well-presented.
• Comfortable speaking with high-level clients.
• Ability to manage multiple conversations and priorities.
• Experience in sales, client services, concierge or premium environments.
• Exposure to UHNW clients or premium service environments.
• Interest in health, longevity, fitness or wellbeing.

Responsibilities

• Own end-to-end new client journey and onboarding.
• Be main contact for client cohort and coordinate with teams.
• Ensure seamless client experience with clinical/operations/membership colleagues.
• Maintain high standards of organisation, discretion and detail.
• Provide concierge support with 7-day client coverage.
• Support appointment booking and client documentation with Operations.
• Develop relationships with suppliers and referral networks.
• Proactively maintain client relationships and engagement opportunities.
• Reflect HOOKE voice in communications and adapt to client types.
• Represent the brand to UHNW clients.

Skills

Client relationships

Communication

Organisation

UHNW clients

Sales/Concierge

Health interest

Job description

The role of Client Relationship Manager will offer the successful candidate the opportunity to work in a high end, luxurious, health service focussed on integrative preventative medicine and the science of ageing.

You will own how clients first experience HOOKE, and the whole journey from client onboarding and onward service experience. This role will suit someone who enjoys delivering outstanding client service and building long term relationships.

Brief Outline

Role:Client Relationship Manager

Salary:£30,500 +for 3 day week

Contract: 1 year maternity cover with onward possibility of permanent position

Location:86 Brook Street, London W1K 5AY

Working hours:3 days / week, Mon-Wed preferred (09:00-17:30) Rota work outside of hours so flexibility required

Key Responsibilites

Client Journey & Onboarding

• Own the end-to-end new client journey,
• Act as the main point of contact for client cohort
• Work closely with clinical, operations and membership colleagues to ensure a seamless client experience
• Maintain high standards of organisation, discretion and attention to detail
• Concierge support for clients: participation in out-of-hours rota providing 7-day client support

Client Operations

• Work with Operations team in appointment booking, completion and coordination of client documentation and forms , supporting where necessary
• Developing and maintaining relationships with supplier and referral network to ensure delivery of best-in-class service for clients
• Proactively maintaining client relationships, ensuring appropriate follow-up and identifying opportunities for continued engagement with Hooke

Communication & Brand Representation

• Communicate in a way that reflects the HOOKE voice: clear, precise and professional
• Adapt communication style to different client types e.g. analytical, time-poor, sceptical
• Knowing when to defer to the appropriate clinical or subject-matter expert
• Represent the brand appropriately when dealing with UHNW individuals

Candidate Profile

• Excellent written and verbal communication skills
• Strong attention to detail and organisation
• Confident, professional and well-presented
• Comfortable speaking with high-level clients
• Ability to manage multiple conversations and priorities simultaneously
• Experience in sales, client services, concierge, private members’ clubs, or similar environments
• Exposure to UHNW clients or premium service environments
• Interest in health, longevity, fitness or wellbeing

Mindset

• Commercially minded and proactive
• Curious and willing to learn
• Calm under pressure and solutions-focused
• Takes ownership and follows through
• Comfortable with both structured processes and ambiguity
• All hands on deck attitude

Health and Longevity Optimisation Limited t/a Hooke is committed to equality of opportunity and to selection on merit,

we welcome applications from all suitably qualified candidates