Customer Service Representative

STAFFPOWER GROUP; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Performance incentives

Potential permanent employment

Company pension scheme

33 days annual leave

Job summary

STAFFPOWER GROUP seeks Client Relationship Managers on a 7-month fixed-term contract in the UK. The role centers on high-value client care, resolving complex queries, and delivering exceptional service through tech-enabled processes.

You will manage multi-channel client contacts, maintain records, and coordinate with internal teams to ensure a seamless experience while exploring potential permanent opportunities.

Qualifications

• Excellent communication and interpersonal skills with a professional and empathetic approach.
• Experience in a client service focused role (retail, hospitality, office administration).
• Proven ability to handle complex queries and deliver client-focused solutions.

Responsibilities

• Manage outbound client communications via phone, email, and video calls with expert support.
• Take ownership of client issues, ensuring full resolution and timely follow-up.
• Handle specialist or complex queries relating to investments, pensions, or financial planning.
• Conduct proactive client check-ins to maintain engagement and satisfaction.
• Manage administrative tasks including updating records, tracking cases, and following up actions.
• Collaborate with internal departments to deliver a seamless client experience.
• Keep up-to-date with company updates, product changes, and regulatory requirements.

Skills

Client service

Communication

CRM systems

Problem solving

Attention to detail

Empathy

Multi-tasking

Tools

CRM software

Job description

This is an excellent opportunity to join a leading UK wealth management firm that provides innovative investment, pension, and financial planning services. The company prides itself on delivering exceptional client outcomes through technology-driven solutions and dedicated support.

Role Overview

We are seeking several Client Relationship Managers/ customer service professionals to join the team on a 7-month fixed-term contract. This role has been created to support the business during a period of internal change, ensuring all clients receive the highest standard of care and communication.

This is not a traditional customer service role. You will handle specialist client queries, often more complex or sensitive in nature, requiring longer and more detailed conversations to ensure complete resolution and client satisfaction. This is a fast-paced high volume call role.

Key Responsibilities

• Manage outbound client communications via phone, email, and video calls, providing expert and empathetic support.
• Take ownership of client issues, ensuring full resolution and timely follow-up.
• Handle specialist or complex queries relating to investments, pensions, or financial planning.
• Conduct proactive client check-ins to maintain engagement and satisfaction.
• Manage administrative tasks including updating records, tracking cases, and following up outstanding actions.
• Collaborate closely with internal departments to deliver a seamless client experience.
• Maintain up-to-date knowledge of company updates, product changes, and regulatory requirements.

Key Requirements

• Excellent communication and interpersonal skills with a professional and empathetic approach.
• Experience within a client service focused role, retail, hospitality, office administration.
• Proven ability to handle complex queries and deliver client-focused solutions.
• Confident using technology and CRM systems.
• Strong attention to detail and ability to manage multiple client cases.
• Proactive problem-solving mindset with a genuine focus on client outcomes.
• Performance incentives throughout the contract.
• Opportunity to work within a respected environment with exposure to industry-leading systems and practices.
• Potential opportunity to secure permanent employment.
• Company pension contribution (increases with length of service).
• 33 days annual leave, including Bank Holidays (increases with length of service).
• Enhanced maternity, paternity, and adoption leave.
• EAP (Employee Assistance Programme)
• Family and friends mortgage referral scheme.
• Academy – Allowing our employees to develop their career within the industry