Private Client Manager

Ambitions Travel Recruitment; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual performance bonuses

23 days annual leave, increasing yearly

Job summary

Ambitions Travel Recruitment is looking for a Private Travel Concierge to join their team in London. This hybrid role offers a base salary of up to £40,000, increasing to £53,000 OTE with bonuses. The position involves engaging with prospective clients and managing enquiries professionally.

You will need at least two years of experience in luxury travel, excellent communication skills, and a good understanding of the expectations of UHNW clients. The position offers 23 days of annual leave, increasing by one day each year.

Qualifications

• At least two years in a client-facing position within a luxury travel business.
• Genuine understanding of the luxury travel landscape.
• Ability to engage with high-profile individuals comfortably.

Responsibilities

• Serve as the first point of contact for prospective clients.
• Handle inbound client enquiries with warmth and professionalism.
• Maintain accurate and up-to-date client records within the CRM.

Skills

Client-facing experience in luxury travel

Communication skills

CRM proficiency (Salesforce/HubSpot)

Self-discipline

Job description

Private Travel Concierge / Luxury Travel Consultant

London — Hybrid: 3 days in the London office, 2 days working from home.

Permanent | Full Time.

Annual base salary up to £40,000, with OTE of £53,000, including quarterly and annual performance bonuses. 23 days of annual leave, increasing by one day each year.

The Role

• Serve as the first point of contact for all prospective clients, setting the tone and building early confidence.
• Handle inbound new client enquiries with warmth, professionalism, and enthusiasm for the product.
• Offer intelligent early‑stage inspiration and direction that reflects the creativity and ambition of the business.
• Qualify and transition enquiries to the specialist Projects Team, ensuring a seamless handover.
• Stay closely informed on the full product range through regular communication with internal teams.
• Feed insights from client conversations back to Marketing to inform outreach and content direction.
• Help develop and refine the team’s approach to enquiry handling and lead management.
• Maintain accurate and up‑to‑date client records within the CRM at all times.
• Ensure every new enquiry receives a timely, considered and on‑brand response.

Requirements

• At least two years in a client‑facing position within a luxury travel business.
• Genuine understanding of the luxury travel landscape and the expectations of UHNW clients.
• Assured, natural communicator, comfortable on the phone and in writing, and instinctively warm in both.
• Ability to read a room (or a conversation) quickly and engage with high‑expectation, high‑profile individuals without missing a beat.
• Structured and self‑disciplined, able to manage multiple live enquiries without letting quality slip.
• Comfortable with CRM platforms for day‑to‑day pipeline and data management – experience with Salesforce or HubSpot preferred.
• Trustworthy, discreet and self‑motivated, taking ownership without needing direct supervision.

Remuneration & Benefits

Base salary up to £40,000, OTE of £53,000, plus quarterly and annual performance bonuses. 23 days annual leave, increasing by one day each year.