Client Relationship Manager

PXP; Stanstead St Margarets; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

PXP, un leader dans l'industrie des paiements, recherche un Client Relationship Manager. Vous serez responsable de la gestion des relations avec les commerçants, de la formation et de l'analyse des données pour soutenir notre croissance continue et transformer notre impact sur l'industrie des paiements.

Benefits

Opportunités de croissance

Environnement de pointe

Culture collaborative

Flexibilité de travail

Paquet compétitif

Qualifications

• Au moins 2 ans d'expérience en service à la clientèle, de préférence dans l'industrie des paiements.
• Excellente compréhension de l'analyse et des données.

Responsibilities

• Gérer les relations avec les commerçants et optimiser les processus.
• Former les commerçants sur les outils et produits de PXP.
• Analyser les données et les performances des commerçants.

Skills

Organized

Proactive customer relationship management

Analytical skills

Tools

CRM tools

Ticketing tools

Job description

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Client Relationship Manager, Stanstead Abbotts

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Client:

PXP

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e8ec4356d312

Job Views:

72

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job Title: Client Relationship Manager

Working Model: Hybrid Working

Employment Status: Full-time, Permanent

Working Hours: Monday to Friday

Office Location: Gibraltar, Sofia (Bulgaria), Vienna (Austria) or Stansted Abbotts (England)

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly ground-breaking together.

In this role you will add value to PXP by:

Owning merchant relationships, ensuring seamless collaboration with your clients and PXP’s internal teams, as well as supporting merchants at all steps of their customer journey. You will be a pivotal part of driving improvements, implementing new products, and acting as their trusted point of contact.

A typical week as a Client Relationship Manager might involve:

• Relationship Management: Build and maintain strong relationships with merchants, supporting onboarding, operational projects and service concerns, as well as managing service reviews and check-ins.
• Merchant Training: Provide training and insights on PXP’s tools, processes and products as required
• Escalation Management: Serve as the primary point of escalation for merchant’s queries, ensuring swift resolutions.
• Performance Reviews: Report, monitor and analyse merchant data (transaction volumes, success rates, etc) to identify areas for improvement and support growth
• Process Optimization: Identify and implement improvements to enhance efficiency and effectiveness.

We are looking for someone who:

• At least 2 years of experience in customer-facing roles such as Customer Success, Account Management, or Customer Support Services, preferably in the payments industry.
• Highly organized and structured personality.
• Proactive approach to customer relationship management.
• Excellent understanding of analytics and data.

We would love someone to have any of the following:

• Knowledge of monitoring, CRM, and ticketing tools (specifically Splunk, Zendesk, and Microsoft Dynamics).
• Experience with payment service processes.

What we can offer you:

You will be joining us at a pivotal moment, where your contributions will directly shape our growth and future success, setting you on the ground floor of something extraordinary.

At PXP, we don’t just offer a job—we offer an opportunity to build something extraordinary. You’ll work on transformative projects, collaborate with passionate colleagues, and see the tangible impact of your efforts on our journey to becoming a global payments leader.

• Growth Opportunities: Be part of a company with an ambitious vision, where your role evolves as the company grows.
• Cutting-Edge Environment: Work with the latest tools and technologies to drive innovation in the payments industry.
• Collaborative Culture: Join a supportive team that values creativity, collaboration, and shared success.
• Flexibility: Benefit from hybrid or remote working options that allow you to balance professional and personal priorities, depending on your location.
• Competitive Package: Enjoy a competitive salary, performance bonuses, and a range of benefits tailored to your location.
• Impactful Work: Play a critical role in shaping the future of payments and making a difference for customers worldwide.

About us

PXP is a well-established and respected name within the card payment industry.

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space.

Our people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together.

CARE: Customer at our Core, Accountability, Respect, and Excellence.

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.