Client Relationship Manager

TieTalent; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits a passionate Client Relationship Manager to join a leading EAP and OH provider. This role involves managing a diverse portfolio of clients, ensuring high standards of customer service, and driving revenue growth through effective relationship management. The ideal candidate will possess strong interpersonal skills, a keen eye for detail, and a commitment to achieving targets. Join a dynamic team that values employee wellbeing and offers a range of benefits, including generous holiday allowance and private medical insurance after five years. This is your chance to make a meaningful impact in the healthcare and wellbeing industry.

Benefits

25 days' holiday plus bank holidays

Day off on your birthday

Cash plan for you and your children

Holiday increases after 2 and 5 years

Sick pay

Private medical insurance (after 5 years)

Pension and life insurance

Bonuses, schemes, and discounts

Qualifications

• Proven track record in Account Management and achieving targets.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Manage a portfolio of around 100 clients and develop relationships.
• Conduct virtual meetings and negotiate contract renewals.

Skills

Account Management

Client Care

Customer Service

Interpersonal Skills

KPI Achievement

Attention to Detail

Communication Skills

Job description

Join to apply for the Client Relationship Manager role at TieTalent.

About the Role

An exciting opportunity has arisen for an exceptional Account Manager to join the industry-leading EAP and OH provider, Health Assured. Supporting over 80,000 organisations and 15 million lives across the UK & Ireland, Health Assured is committed to providing high-quality wellbeing services and assistance programs to businesses and employees.

If you have experience in Account Management, Retentions, or Contract Renewal, we would love to hear from you! You should have a proven track record of achieving targets and KPIs, with a passion for delivering excellent client care and customer service.

Key Responsibilities

1. Manage a portfolio of around 100 clients, developing and nurturing relationships to ensure understanding and support for promotion and revenue growth.
2. Conduct virtual review meetings, presentations, and attend occasional on-site client events.
3. Negotiate renewal terms, liaise with clients and intermediaries, and maintain accurate CRM records.
4. Identify opportunities for upselling and new business, targeting £10,000 per quarter.
5. Achieve at least 3 new client wins per quarter.
6. Provide feedback to senior management to enhance service offerings.
7. Maintain high standards of customer service and support the sales and bid teams.
8. Update weekly renewal and activity reports, highlighting at-risk clients and opportunities.

Candidate Profile

• Organized with excellent attention to detail and accuracy.
• Customer-focused with strong interpersonal skills.
• Commercially aware with excellent communication skills.
• Energetic, committed, flexible, and target-driven.
• Proven experience working with KPIs.
• IT skills; driving license is desirable but not essential.

Benefits

• 25 days' holiday plus bank holidays
• Day off on your birthday
• Cash plan for you and your children
• Holiday increases after 2 and 5 years
• Sick pay, private medical insurance (after 5 years)
• Pension and life insurance
• Bonuses, schemes, and discounts

Additional Information

Location: Manchester, England. Employment type: Full-time. Seniority level: Mid-Senior level. Job function: Sales and Business Development. Industries: Healthcare, Wellbeing.