Client Relationship Manager

Stonehage Fleming; London; On-site; GBP 60,000; Full time

Job summary

A prominent financial institution in London seeks a Client Relationship Manager to assist in managing client portfolios and support business development. The ideal candidate will have a degree, a keen interest in investments, and excellent communication skills to maintain and develop client relationships. Experience with UHNW and HNW clients is desirable. The role offers a unique opportunity for professional growth in a dynamic environment, focused on providing robust investment strategies and maintaining high standards of client care.

Qualifications

• Qualified to advise on securities and derivatives with a valid statement of professional standing.
• Experience managing UHNW/HNW clients and strong interest in investments.
• Sound knowledge of financial markets and asset classes.

Responsibilities

• Manage client portfolios, conduct regular reviews and investment recommendations.
• Support the Director in client management and development of new business.
• Prepare documentation and participate in client meetings.

Skills

Organisational skills

Attention to detail

Analytical skills

Communication skills

Education

Degree qualification or equivalent

CFA Charterholder (advantageous) or part completion thereof

Tools

Microsoft Office (Excel & PowerPoint)

Bloomberg

Job description

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OVERALL PURPOSE

The individual will assist with the management of clients within Stonehage Fleming Investment Management. The role will comprise management of the existing client book, entailing portfolio reviews and trade implementation, periodic reporting and regular client contact and communication. The role will also entail supporting new business development and in due course, the expectation to manage a book of clients themselves.

OVERALL PURPOSE

The individual will assist with the management of clients within Stonehage Fleming Investment Management. The role will comprise management of the existing client book, entailing portfolio reviews and trade implementation, periodic reporting and regular client contact and communication. The role will also entail supporting new business development and in due course, the expectation to manage a book of clients themselves.

Principal Elements And Accountabilities

• Support the Director and Partner with the day to day management of the client book
• Help maintain existing client relationships
• Assist in preparing and presenting to prospective clients
• Assist in managing clients’ investment portfolios
• CRM system maintenance and review of restrictions, including the review of models
• Quarterly review of client investment restrictions
• Responding to client queries
• Timely, professional and accurate response to client queries and requests
• Ensure any necessary documentation is in place – recording details on CRM system
• Portfolio modelling and implementation of client’s investment strategy
• Accurate and timely portfolio modelling and order building – including constructing and implementing model changes across the wider client book
• Preparing and implementing investment recommendations
• Post trade monitoring, to ensure transactions have been implemented accurately
• Develop investment strategy for bespoke large and complex Advisory clients, and ensure sufficient knowledge of these bespoke strategies to provide holistic portfolio advice
• Responsible for communication and dispatch of periodic reporting to clients
• Organisation of client meetings, coordinating with the parties involved
• Prepare documents for client meetings
• Contribute in client meetings, leading client meetings on occasion, taking accurate and timely minutes of client calls and meetings
• Monthly and quarterly preparation and checking of client valuations and the distribution of client reports
• Investment analysis and research
• Strong interest in investments is essential with a mindset of continuous development of macro-economic and finance knowledge
• Contribute to and co-ordinate ad-hoc investment due diligence on investment opportunities for clients
• On occasion, be prepared to carry out independent research and provide critical thinking on unfamiliar topics and provide an objective and considered recommendation to clients
• KYC Maintenance
• Ensure semi-annual review takes place
• Ensure full set of up to date documentation is on the client file
• Aspire to taking on responsibility for a portion of the client book
• You are working towards inheriting a book of clients
• Promote and develop robust Operating Procedures across the business
• You are responsible for adhering to the operating procedures of the business as written and of providing enhancements and changes to the procedures as and when identified. It is essential that any such changes are properly documented immediately.
• Supplementary
• You are encouraged to engage with other parts of the business as much as possible, developing strong working relationships
• Assist in the preparation and implementation of any new systems, working to ensure that all Client Relationship requirements of the new system are met
  
  

Qualifications And Experience

• The candidate holds an appropriate qualification to advise UK retail clients on securities and derivatives, and holds a valid statement of professional standing (SPS)
• CFA Charterholder (advantageous) or part completion thereof
• Degree qualification or equivalent
• Sound knowledge of financial markets and asset classes
• Experience in assisting in the management of a book of UHNW / HNW clients
• Experience in researching and analysing investments
  
  

Competencies, Skills And Behaviours

• Strong organisational and MS Office (particularly Excel & PowerPoint) skills are essential
• Proficiency with Bloomberg
• High attention to detail and accuracy
• Good analytical and critical thinking skills
• Ability to use initiative and work independently
• Excellent communication skills, written and spoken
• Comfortable and willing to take on increasing levels of responsibility

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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