Client Relationship Manager

Aviva plc; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Relationship Manager to enhance client relationships and ensure product availability across key platforms. This role is pivotal in coordinating with stakeholders to resolve issues and implement action plans. The ideal candidate will possess strong communication skills, a collaborative spirit, and a practical understanding of regulatory requirements. Join a dynamic team that values flexibility and inclusivity while making a significant impact in the asset management sector. If you are passionate about client service and relationship management, this opportunity is perfect for you.

Benefits

Generous pension scheme

Eligibility for annual performance bonus

Family friendly parental and carer’s leave

Generous holiday entitlement

Up to 40% discount for Aviva products

Flexible benefits including electric cars

Aviva Matching Share Plan

21 volunteering hours per year

Qualifications

• Strong communicator able to listen to clients and understand their issues.
• Proven ability to resolve complex client queries effectively.
• Motivated to deliver first-class client service.

Responsibilities

• Manage and develop relationships with UK Domestic and Global Platforms.
• Coordinate regular relationship reviews and resolve client issues.
• Lead the onboarding process for pooled products.

Skills

Client Relationship Management

Communication Skills

Problem Solving

Regulatory Awareness

Stakeholder Management

Job description

Client Relationship Manager page is loaded

Client Relationship Manager

Apply locations London (UK) posted on Posted Yesterday job requisition id R-154723

Please note this position is based in London and this will be the contractual location of the successful candidate, other locations cannot be considered.

Client Relationship Manager

This is a great job for someone with good asset management industry knowledge combined with experience of dealing with GFI/Wealth clients and operational processes

A bit about the job:

We are seeking a dedicated professional to manage, service, and develop relationships with UK Domestic and Global Platforms. This role ensures product availability across key intermediary platforms to support strategic sales initiatives. The successful candidate will identify risks to existing relationships and implement appropriate action plans alongside key stakeholders. Responsibilities include coordinating and hosting regular relationship reviews, SLA and due diligence visits, in collaboration with the Distribution Oversight Manager and Financial Crime teams. The role involves owning and coordinating the prompt resolution of client issues, including reporting, performance, technical fund, and fee billing queries. Building and maintaining strong working relationships with senior stakeholders across all Aviva Investors business areas is essential. The candidate will take ownership of the distributor and client onboarding process for pooled products, including coordinating and completing legal agreements and fund load templates. Additionally, they will lead the implementation of legal agreement amendments for existing platforms, ensuring formalisation of any amendments.

Skills and experience we’re looking for:

• A strong communicator able to listen to clients, understand their issues and deal with people at all levels.

• Proven ability to take ownership of and provide professional judgement of complex client queries and achieve successful resolution by influencing colleagues and third parties.

• A strong collaborator able to build effective relationships with different business areas across Aviva Investors.

• Practical awareness of relevant regulatory requirements and distributor oversight.

• Motivated to deliver first class relationship management/client service, balancing the needs of the client with those of Aviva Investors.

What you’ll get for this role:

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

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We help our 19.5 million customers to save forthe future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.