Client Relationship Manager, Reuters Events

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Customer Relationship Manager to enhance the customer experience for high-value clients. This role involves supporting the Account Management team, developing seamless processes, and ensuring effective stakeholder communication. The company promotes a hybrid work model and offers a culture of inclusivity and growth, with various benefits focused on wellbeing and professional development. If you have a solutions-focused mindset and a passion for customer service, this opportunity is perfect for you.

Benefits

Flexible vacation

Mental health days

Work from another location up to 8 weeks/year

Headspace subscription

Retirement plans

Tuition reimbursement

Networking programs

Volunteer days

Qualifications

• Proven experience in B2B sales or customer-led environments.
• Excellent listening and prioritization skills.

Responsibilities

• Ensure a great customer experience for global clients.
• Develop best-practice processes for account management.

Skills

Customer Service

Stakeholder Management

B2B Sales

Communication Skills

Problem Solving

Job description

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Client Relationship Manager, Reuters Events, London

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Client:

Thomson Reuters

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

54745f6ca7b2

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About the Role

As our Customer Relationship Manager, you will:

• Support our Account Management team by ensuring a great customer experience for our global clients.
• Develop best-practice processes to ensure a seamless customer experience from initial contract stages to post-event follow-ups.
• Create a consistent approach to account management that can be replicated across all industry verticals to maintain high standards.
• Provide quick customer resolutions and feedback to internal stakeholders when necessary.
• Educate and engage internal stakeholders on the importance of coordinated stakeholder liaison.
• Meet with managers to optimize strategic planning initiatives.

About You

To be our Customer Relationship Manager, you will likely have:

• Proven experience working with high-value clients in a B2B sales or customer-led environment.
• Excellent listening skills and the ability to prioritize customer requirements.
• A collaborative attitude with strong stakeholder management and communication skills.
• A solutions-focused mindset and a desire to provide the best customer experience. We value a consultative approach at Reuters Events.

Please note, the application deadline is 23:59 (GMT) on Sunday, 14th July 2024.

What’s in it For You?

Join our inclusive culture of world-class talent, committed to your growth:

• Hybrid Work Model: Flexible working environment (2-3 days in the office weekly), digitally and physically connected.
• Wellbeing: Benefits include flexible vacation, mental health days, work from another location up to 8 weeks/year, Headspace subscription, retirement plans, tuition reimbursement, and resources for mental, physical, and financial wellbeing.
• Culture: Recognized for equality, diversity, inclusion, flexibility, and work-life balance.
• Learning & Development: Access to LinkedIn Learning, internal project opportunities, and networking programs.
• Social Impact: Employee resource groups, volunteer days, and ESG initiatives.
• Purpose Driven Work: Supporting justice, truth, and transparency through our services, helping uphold the rule of law and provide unbiased information worldwide.