Client Relationship Manager

Mother; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading company in automated retail seeks a Customer Relationship Manager to enhance client relations and support growth. The ideal candidate will manage client accounts, facilitate onboarding, and ensure satisfaction through proactive communication. This role is perfect for a motivated individual eager to make a significant impact in a fast-growing industry.

Qualifications

• Proven experience in client account management.
• Experience in contract catering / facilities management is beneficial.
• Adept at managing complex projects with multiple stakeholders.

Responsibilities

• Manage existing client accounts to retain and grow relationships.
• Support onboarding of new clients with effective communication.
• Lead negotiations for client retention and satisfaction.

Skills

Client account management

Project management

Communication

Job description

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Location: Southwark/Wembley (flexible home working - 3 days office based)

Position Type: Permanent, Full-time

Hours: Monday to Friday: 9.00am to 5:30pm

The Company

Mother is a London based tech start-up focussed on re-defining the world of vending and automated retail. Our best-in-class IoT, smart technology is transforming perceptions of the sector, delivering cutting edge design, a slick modern user experience, market leading reliability and in-depth data analytics functionality.

We’ve utilised this technology to become one of the fastest growing vending operators in the UK since the company was established in 2014 and work with an impressive list of clients including Apple, Amazon, ASOS, BP, CBRE, iQ Students, McLaren, Virgin Active, Visa.

Off the back of this success, we’ve had a huge amount of interest in our technology from

leading retailers & fast moving consumer goods (FMCG) companies, many of whom are currently looking to streamline operations and incorporate automated solutions into their retail footprint. We’ve recently launched white label projects with some of the world’s largest global businesses (PepsiCo, Coca-Cola, Vodafone, Huel, COOK) - Consulting with clients to develop bespoke hardware / software solutions that integrate seamlessly into their existing infrastructure.

As a business, we’re ideally positioned in a market that is certain to see significant growth in the next few years.

The Role

Having doubled our installed machine base during 2024 the business is looking to recruit an experienced Customer Relationship Manager. The successful applicant will play a pivotal role in supporting continuous growth of our business, whilst ensuring the highest level of customer service for our existing client base.

Working across all functions of the business. This is the perfect opportunity for an ambitious & self-motivated individual to take a lead role in the way we approach customer relationships.

Primary responsibilities:

• Manage existing client accounts – Build strong connections with the company’s client base with the aim of retaining, developing and growing relationships.
• Support the onboarding team to ensure smooth onboarding of new clients, quickly nurturing relationships with key stakeholders through proactive and regular communication.
• Proactively arrange regular catch ups with Mother’s client base to review monthly/quarterly sales & service levels.
• Lead negotiations on client retention – Reviewing past performance and putting together compelling proposals that ensure our client satisfaction & retention.
• Support sales team with new business acquisition, pitches and site visits

Previous Experience

• Proven experience in client account management.
• Experience in contract catering / facilities management settings would be particularly interesting but not essential.
• Must be adept and comfortable at managing high profile and complex projects, with multiple internal and client stakeholders.
• Comfortable leading client facing stakeholder meetings and calls.
• Highly motivated, proactive, dedicated and creative.

Hours of Work :

Predominately M-F between 9-5:30pm but occasional evening work attending events.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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