Client Relationship Manager

Giant; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Giant is seeking a Client Relationship Manager to enhance partnerships with recruitment agencies and drive business growth. This role involves relationship building, increasing market share, and achieving sales targets in a dynamic environment. Ideal candidates will possess strong communication skills and a proven ability to manage client portfolios effectively.

Benefits

31 Days Holiday

Pension Schemes

Enhanced Maternity and Paternity Pay

Supporting Childcare

Employee Referral Bonus

Birthday Leave

Leave for Volunteering

Employee Assistance Program

Buy Additional Holidays

Health Cash Plan

Giant Advantage

Soft Loans

Subsidised Gym Membership

Role-Relevant Training

Social Events

Long Service Awards

WeCare Services

Qualifications

• Proven track record as a client relationship manager or similar role for at least 3-5 years.
• Excellent verbal and written communication skills.
• Ability to build rapport and add value to customers.

Responsibilities

• Build multi-level relationships with recruitment agencies.
• Increase market share and revenue contribution.
• Identify opportunities to cross-sell and upsell services.

Skills

Communication

Relationship Building

Sales Target Achievement

Operational Knowledge

Microsoft Office

Job description

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We have an exciting opportunity for a Client Relationship Manager to join our growing team.

About the role

As the Client Relationship Manager , you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.

Key responsibilities of the role include:

• Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
• Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
• Add value to customers by using your product, technical and operational knowledge.
• Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
• Regular account review meetings with appropriate stakeholders.
• Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
• UK travel and evening entertainment.

Your ideal experience & competencies

Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.

• You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Employee Benefits

• 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
• Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
• Enhanced Maternity and Paternity Pay: We're here to support your growing family.
• Supporting Childcare: Support for parents returning to work.
• Employee Referral Bonus: Refer talent and earn rewards.
• Birthday Leave: Celebrate your special day with an extra day off.
• Leave for Volunteering: Paid day off for charity work.
• Employee Assistance Program: Get the support you need when you need it.
• Buy Additional Holidays: More time for you, when you need it.
• Health Cash Plan: Your health is our priority.
• Giant Advantage: Exclusive discounts for our amazing team.
• Soft Loans: Emergency loans for unexpected expenses
• Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
• Role-Relevant Training: Invest in your career growth.
• Social Events: Connect with your colleagues.
• Long Service Awards: Celebrate your loyalty and dedication.
• WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.