Client Relationship Manager

Workforce Staffing; Liverpool; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics service provider is looking for a Client Relationship Manager to enhance their client relations and drive account growth in Liverpool. In this role, you will build strong relationships with over 400 clients, understand their business needs, and identify opportunities for upselling services. The ideal candidate should have proven experience in client relationship management and a strong understanding of the logistics industry.

Qualifications

• Proven experience in client relationship management, account management, or business development.
• Ability to identify and capitalize on upselling opportunities.
• Understanding of B2B sales processes and relationship building.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Identify upselling opportunities across service portfolio.
• Present additional services that align with client business objectives.

Skills

Communication

Interpersonal Skills

Customer Relationship Management

Account Growth

Retention Strategies

Education

Experience in client relationship management

Experience in logistics or related industry

Tools

CRM Systems

Job description

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Client Relationship Manager
Location: Liverpool L24 - Hybrid Working
Salary: £30,000 - £35,000 per annum
Employment Type: Full-time, Permanent

Our client is a leading same-day delivery and logistics service provider, operating 24/7 across the UK mainland and Europe. With over 400+ active clients and almost 10 years of proven growth, they specialise in removing logistics hassles so their clients can focus on their core business.Theirr unique blend of cutting-edge technology and personal touch sets them apart in the industry.

They are seeking a dynamic Client Relationship Manager to join their team and take ownership of our existing client portfolio. This is a pivotal role focused on building strong, lasting relationships with our 400+ active clients while driving account growth through strategic upselling and exceptional service delivery.

Key Responsibilities

• Build and maintain strong relationships with all existing clients across our portfolio
• Serve as the primary point of contact for client needs and inquiries
• Conduct regular check-ins and account reviews to ensure client satisfaction
• Understand each client's business needs and logistics challenges
• Identify upselling opportunities across our service portfolio (Same-day Delivery, Dedicated Delivery, Haulage, European Delivery)
• Develop and execute account growth strategies to increase order frequency and value
• Present additional services that align with client business objectives
• Work towards expanding our average order value
• Ensure clients continue to choose Quickline over competitors
• Address any service issues promptly and professionally
• Implement retention strategies to maintain our 90%+ retention rate
• Monitor client satisfaction and proactively resolve concerns
• Work closely with operations team to ensure seamless service delivery
• Provide feedback on client needs to inform service development
• Report on account performance, growth metrics, and client feedback
• Contribute to our comprehensive quality management system (ISO9001)

What We're Looking For

• Proven experience in client relationship management, account management, or business development
• Strong communication and interpersonal skills
• Track record of growing existing accounts and achieving retention targets
• Understanding of B2B sales processes and relationship building
• Ability to identify and capitalize on upselling opportunities
• Professional approach with attention to detail
• Experience in logistics, transport, or related industry
• Knowledge of same-day delivery or freight services
• CRM system experience
• Understanding of customer success principles

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Created on 25/06/2025 by TN United Kingdom