Client Relationship Manager

Abenefit2u; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Abenefit2u Limited in London is seeking a Client Relationship Manager to manage a portfolio of high-profile pension clients, strengthen relationships and drive client retention. You will deliver value through trusted partnerships, bespoke solutions, and a focus on regulatory compliance across schemes.

You will lead meetings, coordinate with trustees and corporate sponsors, and work with the business development team to attract new clients while ensuring service excellence and risk mitigation.

Qualifications

• Experience managing senior client relationships with professionalism and credibility.
• Strong understanding of pensions administration practices, processes and regulation.
• Ability to provide technical advice and develop client-focused solutions.

Responsibilities

• Lead and nurture relationships with key clients at trustee and corporate levels.
• Collaborate with clients to understand strategic goals and ensure services align with regulatory needs.
• Host and lead client meetings, attend trustee meetings, take minutes, and maintain trustee documentation.
• Support business development activities and help secure new clients.

Skills

Relationship management

Regulatory knowledge

Communication skills

Organisational skills

Client meetings

Job description

Are you ready to take on a strategic and client-facing role with a growing and highly regarded third-party pensions administrator?

In this pivotal position, you will play a key role in managing and strengthening relationships with a portfolio of high-profile clients. As Client Relationship Manager, you’ll be responsible for building trusted partnerships, delivering valued solutions, and contributing to both client retention and business growth.

Your responsibilities will include:

• Leading and nurturing relationships with key clients at both trustee and corporate levels.
• Collaborating with clients to understand their strategic goals and ensuring services align with their expectations and regulatory needs.
• Hosting and leading client meetings, attending trustee meetings, taking minutes, and maintaining trustee documentation as part of the trustee secretariat function.
• Supporting business development activities and playing an active role in securing new clients.

To succeed in this role, you'll need:

• A strong understanding of pensions administration practices, processes, and regulation.
• The ability to provide technical advice and independently develop and implement client-focused solutions.
• Proven experience managing senior client relationships with professionalism and credibility.
• Excellent organisational and self-management skills.
• The confidence and communication skills to handle complex queries and challenging conversations effectively.

This is a fantastic opportunity to join a dynamic, supportive team in a strategically important role. In return, you’ll receive a competitive salary and benefits package, along with opportunities for continued professional growth.

Pensions Systems "After 34 years with my last employer (over 2 periods of service) I decided to leave a few weeks ago. Huge thanks go to Dianne and her team from Abenefit2u for their support and guidance in making this step relatively easy. I would highly recommend Dianne and Abenefit2u. I'm now looking forward to ...