Client Relationship Manager

Royal London; United Kingdom; Remote; GBP 65,000 - 80,000; Full time

Benefits offered by this job

28 days annual leave

14% employer matching pension scheme

Private medical insurance

Job summary

A leading mutual financial services company is seeking a Client Relationship Manager to manage retention and growth in workplace pensions. Responsibilities include building strong business relationships, supporting client acquisition, and collaborating to maximize business opportunities. The ideal candidate will have experience in relationship management within corporate pensions and excellent communication skills. The role is based remotely with flexibility to travel. Benefits include 28 days annual leave and an employer-matching pension scheme.

Qualifications

• Proven track record in relationship management within corporate pensions.
• Strong understanding of the competitive landscape and industry issues.
• Exceptional planning, prioritizing, and organizational skills.
• Exceptional written and verbal communication with stakeholders.
• Strong time management and organisational abilities.
• Self-motivated, results-driven and capable of multitasking.
• Analytical skills to spot trends and tailor actions.

Responsibilities

• Manage retention and growth of key workplace pension clients.
• Develop consultative business relationships.
• Attend pitches to support new client acquisition.
• Develop a proactive contact strategy and regular engagement with a development plan to ensure retention and growth.
• Collaborate across the business to maximise profitable new business and align with employer and adviser needs.
• Identify opportunities to support key campaigns and deliver optimum results.
• Utilise risk reporting to help prioritise and reduce exposures.

Skills

Relationship management experience

Excellent communication skills

Analytical skills

Time management

Understanding of corporate pensions

Time management

Analytical skills

Job description

Job Title: Client Relationship Manager

Contract Type: Permanent

Location: Remote

Working style: Home Based

Closing date: 12th January 2026

An exciting opportunity has arisen to join Royal London in an expanding team, delivering the distribution strategy and contributing to growth and retention targets.

As a Client Relationship Manager, you will be responsible for pro-actively managing the retention and growth of our key workplace pension clients. By developing long lasting, mutually valued relationships in a manner that satisfies all regulatory and compliance responsibilities, you will work in a three-way relationship with clients and their adviser/Employee Benefits Consultant.

By providing great value you will help employers to build the financial resilience of their workforce. A mutual’s focus on members and ability to share our success with them sets us apart. As a part of a newly established team, you will be remotely based but will be able to travel to your panel on a regular basis. We expect you to split your time between working from home and traveling to your panel.

About the role

• By developing strong consultative led business relationships, you will build and execute strategies to retain and grow profitability of corporate pension schemes, champion Royal London’s propositions and spot opportunities for cross/up selling where appropriate.
• Attend pitches to support the acquisition of new clients, alongside Business Development team.
• You will be a trusted partner at a senior key influencer/stakeholder level spotting opportunities for Royal London to deepen, develop and diversify our reach through the introduction new products and services that are relevant for the client.
• Develop a proactive contact strategy and regular engagement with a key development plan in place to ensure retention of existing clients and realise growth ambitions working with the workplace pension client to anticipate their needs and deliver appropriate solutions.
• You will work with colleagues across the business to maximise opportunities for profitable new business production, providing meaningful insight to help develop our proposition and ensuring it meets the evolving needs of employers and financial advisers.
• Identify and manage opportunities to support the delivery of key campaigns to ensure optimum results.
• Use risk reporting and risk management information to help inform and set priorities, actively seeking to reduce our largest exposures or weaknesses by fostering a culture of openness.

About you

• Experience within a Relationship Management role, with a demonstratable and successful track record working in Corporate Pensions.
• A strong understanding of the competitive landscape and the knowledge to discuss and debate industry issues, technical and legislative updates, with the ability to present these in a competent and influential manner.
• Excellent and highly developed planning, prioritising and co-ordinating skills to manage a varied and pressurised workload, whilst focussing on the Royal London strategy.
• Exceptional written and verbal communication skills to effectively interact with stakeholders through different channels.
• Strong time management and organisational abilities, with the capacity to prioritise and multitask effectively.
• Self-motivated and able to thrive in a results-driven environment.
• Analytical skills with the ability to spot trends and tailor the right actions as appropriate.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

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