Associate ( Senior Client Relationship Manager )

LGBT Great; Birmingham; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus

Life assurance

Income protection

Private medical insurance

Pension scheme

Annual leave

Benefits programme

Job summary

LGBT Great is seeking a Senior Client Relationship Manager to join our Pension Administration team in a hybrid model from our UK offices. You will deepen partnerships with major pension administration clients, drive service excellence, and contribute to strategic growth across the client portfolio.

You will lead client relationships, provide pensions consultancy, and manage budgets while supporting business development and cross-sell opportunities.

Qualifications

• Significant client facing experience at a high level within an organisation administering pension schemes.
• Proven experience of defined benefit pensions and pensions consultancy.
• Pensions (PMI) or related professional qualification desirable.

Responsibilities

• Lead and strengthen client relationships with a portfolio of new and existing clients as trusted adviser.
• Provide pensions consultancy and technical guidance on administration issues and negotiate fees.
• Manage significant client budgets and fee proposals and ensure delivery within agreed costs.
• Support development of strategic plans for the function area and create implementation plans for the team.
• Prioritise and deliver client deliverables on multiple projects while meeting internal obligations.
• Drive business development, client retention, and cross-sell opportunities for growth.
• Lead client meetings, service reviews, and present reports and proposals to clients.
• Identify growth opportunities and nurture through the business development lifecycle; participate in new business pitches.
• Identify risks and manage compliance, information security, and legislative changes; formulate mitigation strategies.
• Ensure client satisfaction through MI and information security procedures; keep clients informed of changes.
• Coach junior team members and maintain accountability for delegated work.

Skills

Client leadership

Pensions consultancy

Budget management

Stakeholder management

Communication

Education

Pensions PMI/FPMI qualification

Job description

We're seeking an inspired leader for an exciting, permanent opportunity for a Senior Client Relationship Manager to join our Pension Administration business area, based from any of our UK offices (hybrid working).

This is a key strategic role combining exceptional client relationship development and management with business growth responsibilities, within the pensions industry, locally and nationally. You’ll play a central part in deepening our client partnerships with some our largest and most important pension administration clients, supporting function area and business wide strategic objectives, identifying market opportunities, and contributing to the firm’s growth objectives through the continued expansion of our portfolio and engagement in new business activities.

A snapshot of your day:

• Leading and strengthening client relationships with a portfolio of new and existing clients, acting as a trusted adviser
• Acting as a subject matter expert, providing pensions consultancy support, technical guidance on administration issues, negotiating fees with clients. and resolving client issues or complaints.
• Managing significant client budgets and fee proposals and delivery of work within agreed costs.
• Contributing to the development of strategic plans for the function area and creating implementation plans for the specific function team; Supporting on function specific client relationships and engaging with function specific business development activities.
• Using resources effectively, to prioritise and deliver client deliverables on multiple projects as well as internal obligations.
• Leading business development, client retention, cross-selling opportunities, and promoting the firm within the industry.
• Leading client meetings, service reviews, and meeting with prospects including presenting reports, proposals and presentations for clients
• Identifying growth opportunities and nurturing through the business development lifecycle, as well as up/cross selling of services into other business areas and service lines
• Attending seminars and leading on new business pitches, taking accountability for growing our client portfolio
• Identifying potential risks, and proactively managing any practical implications of compliance, information security, and legislative changes and developments - formulating strategies to address them effectively
• Ensuring client satisfaction using MI, support and implement information security procedures, and keep clients informed of legislative changes.
• Coaching junior team members while maintaining accountability for delegated work.
  

We would love to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes
• Proven experience of defined benefit pensions, and an ability to provide pensions consultancy, acting as a subject matter expert on administration issues.
• Pensions (PMI) or related business qualifications with a recognised professional body, preferably APMI / FPMI (or equivalent) is desirable
• Demonstrated understanding of Pension Market needs across all sectors with in-depth knowledge of Pension Administration
• Proven commercial awareness and experience of budgetary control
• Excellent communication skills and ability to be an effective team player with team management capabilities.
• Ability and confidence to host meetings and present to larger audiences
• High level of professionalism

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know

• Locations Birmingham
• Job Schedule Full time