Client Relationship Manager

Anthem Consulting Ltd; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Anthem Consulting Ltd in London seeks a Client Relationship Manager to steward a portfolio of international client accounts across tech, life sciences, energy and financial services.

You will work with partners to develop account plans, drive cross-selling, and raise the bar on client listening and ROI reporting.

Qualifications

• Proven client relationship management experience in a professional services environment.
• Experience managing key accounts and cross-selling.
• Commercial mindset with focus on client service excellence.

Responsibilities

• Manage a varied portfolio of international client accounts across sectors.
• Develop account plans and strategies with client partners.
• Encourage partners to cross-sell and drive revenue.
• Lead client listening and feedback initiatives to improve service.
• Monitor ROI and report progress to stakeholders.

Skills

Relationship management

Key account management

Business development

Cross-selling

Client listening

Job description

Client Relationship Manager – new client facing role in one of the world’s most innovative law firms managing a variety of global client accounts.

This is one of the world’s most innovative law firms - well known for its entrepreneurial approach and great culture as well as its expertise in the TMT and life sciences sectors, working for some of the biggest blue chip clients in the world.

In this new Client Relationship Manager role, you will work as part of a dedicated key account team managing some of the firm’s most important client relationships. Specifically, you will be responsible for the following:

• Managing a varied portfolio of clients across the following sectors – tech, life sciences, energy and financial services; Working with the client partners on each account to develop an account plan and strategy; Encouraging partners to cross-sell; Conduct client feedback and working with the client listening team to develop client listening best practice; Horizon scanning and keeping abreast of client and industry issues; Reporting and measuring progress and ROI;

You will have really solid client relationship management experience gained within an international professional services environment (ideally a law firm). Those coming from a business development background but have had exposure to managing key accounts are also relevant for this role. A commercial outlook as well as a passion for excellent client service and going over and above for clients is key for this role.