Client Relationship Manager

TN United Kingdom; Basildon; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Client Relationship Manager to lead a dedicated Service Account Management team. This role focuses on fostering strong strategic relationships with customers while ensuring operational excellence. The ideal candidate will have a proven track record in account management, a customer-centric mindset, and the ability to navigate complex operational structures. Join a forward-thinking company that values collaboration and strives for continuous improvement in service delivery. If you are passionate about customer relationships and team leadership, this opportunity is perfect for you.

Qualifications

• Proven experience in leading and motivating teams in account management.
• Strong track record in building long-term customer relationships.

Responsibilities

• Oversee a portfolio and manage the Service Account Management team.
• Enhance contractual activities and monitor adherence to KPIs.

Skills

Team Leadership

Customer Relationship Management

Strategic Thinking

Operational Management

B2B Sales

Job description

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Gilbarco Veeder-Root is the world leader in refueling and payment solutions for forecourts. We provide and install tank equipment, pumps, EV chargers, sales, and monitoring systems, and ensure these are maintained and managed for our customers.

Our customer journey extends beyond the purchase of our products and services and is complemented by teams providing extensive aftercare service.

Job Title: Client Relationship Manager

We are looking for a Client Relationship Manager who will oversee their own portfolio to lead and manage our Service Account Management team (comprising 4 members). The team focuses on developing strong strategic relationships with customers, maximizing collaboration opportunities, achieving efficiencies, and improving capabilities. The role also involves enhancing contractual activities and monitoring adherence to KPIs.

As a member of the Aftermarket Management team, this position will collaborate on driving new initiatives and strategic growth activities. This role is not focused on generating revenue but on managing the Service Account Managers.

Minimum Requirements:

• Previous experience in leading, driving, and motivating teams within an account management or customer service environment.
• A proven and successful track record in establishing strong, long-term customer relationships.
• Experience working within matrix operational structures.
• A customer-focused mindset, with experience managing demanding customers in a customer-led organization.
• Ability to operate at both strategic and operational levels to support business results.
• Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.

If this sounds like you, then apply today!