24/7 IT Operations Team Lead — Service Excellence

Capgemini; Inverness; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Disability Confident

Wellbeing programs

Learning for Life

Job summary

Capgemini is seeking a Team Lead for the 24/7 UK Operations Centre in Inverness to provide strong operational leadership across multi-client environments. The role focuses on delivering high-quality service, governance, and continuous improvement, with development of Shift Managers and engineers, and consistent standards across shifts.

The successful candidate will drive automation, reduce operational risk, and create conditions for higher-value technical work, while travelling to client sites

Qualifications

• Substantial experience in IT or infrastructure operations, service delivery or a comparable 24/7 technical environment.
• Proven experience of leading teams, managing people and developing other operational leaders.
• Strong working knowledge of ITIL and ITSM, including incident, event, problem, change, escalation and service-level management.

Responsibilities

• Provide end-to-end leadership and accountability for consistent, high-quality service delivery across the 24/7 multi-client operation.
• Lead and develop Shift Managers, ensuring clear accountability, effective people leadership and consistent standards across every shift.
• Protect client services through strong operational governance, incident oversight, risk management and timely escalation.
• Define, model and embed the required operational mindset, promoting ownership, discipline, technical curiosity, client focus and accountability through to resolution.

Skills

ITIL

Leadership

Shift management

Incident management

ITSM

Automation mindset

Stakeholder management

Job description

Capgemini is seeking a Team Lead for the 24/7 UK Operations Centre in Inverness to provide strong operational leadership across multi-client environments. The role focuses on delivering high-quality service, governance, and continuous improvement, with development of Shift Managers and engineers, and consistent standards across shifts.

The successful candidate will drive automation, reduce operational risk, and create conditions for higher-value technical work, while travelling to client sites