Client Relationship Executive

Horizon Parking; Chelmsford; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Salary Sacrifice Pension

Sick pay

Birthday leave

Mental Health Programmes

Cycle to Work

Enhanced paternity leave

Employee of the Month

Internal lottery

Ad-hoc monetary recognition

Paid DBS application

Free online training

Job summary

Horizon Parking Ltd in the UK is recruiting a Client Relationship Executive to manage key accounts from our Chelmsford head office. The role is desk-based with occasional travel to client sites and meetings via Teams.

You will support the Sales team, handle the Client Support inbox, identify cross-selling opportunities, and coordinate with internal teams to deliver new car park installations. We offer £30,000 per annum, 37.5 hours per week, a bonus scheme, pension, enhanced leave, and wellbeing

Qualifications

• Customer-focused with excellent communication and professional demeanor.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Strong attention to detail and ability to prioritise and manage tasks.
• Able to work both independently and as part of a team.

Responsibilities

• Support the Sales team and the broader organisation to meet internal and client objectives.
• Manage Client Support, Key Account & Removals inboxes, and direct email enquiries.
• Attend regular client meetings, with occasional on-site visits.
• Maintain live trackers for each account to track projects and installations.
• Provide administrative support for the Drone Team, including P&L, logistics and planning.
• Identify cross-selling opportunities and support new site delivery.

Skills

Customer focus

Communication skills

Time management

Team player

Tools

MS Office

Job description

Horizon Parking Ltd, part of the Horizon Group, is one of the UK’s leading providers of parking management services, with operations across over 2,500 car parks nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

We are offering an exciting opportunity to join our Sales Team as a Client Relationship Executive, focusing on managing key accounts. In this role, you will be responsible for supporting and maintaining existing client relationships while identifying opportunities to expand our engagement with customers where our presence is currently limited. The goal is to broaden the range of services or increase the number of sites served.

The role includes desktop survey projects and site analysis to identify site improvements, assessing data sources and providing recommendations for future car park management. Required to provide proposals for new management, and support project delivery.

There are excellent opportunities for growth, with potential progression to a Client Relationship Manager position, where you will manage your own portfolio of clients.

This is primarily a desk-based role, based in our Chelmsford Head Office, involving virtual meetings via Teams, with occasional travel to client sites or office facilities as required.

What’s in it for you?

- £30,000 per annum

- 37.5 hours per week

- Annual company Bonus Scheme.

- Salary Sacrifice Pension Scheme.

- Statutory Sick Pay.

- Additional 1 day’s holiday for your birthday week.

- Mental Health and Well Being Programmes (EAP).

- Cycle to Work scheme.

- Enhanced paternity leave.

- Employee of the Month Awards.

- Internal monthly lottery.

- Regular ad-hoc monetary recognition.

- Paid DBS application.

- Access to free online training.

JOB ROLE

In this role, you will efficiently support the Sales team and the broader organisation to meet both internal and client objectives. You will take ownership of various client-focused tasks, including managing the Client Support, Key Account & Removals inbox, while also handling direct email enquiries. Regular communication with clients and customers will be key, and you’ll have the opportunity to identify and leverage cross-selling opportunities, offering solutions for both new and existing sites.

Additionally, you will identify and leverage opportunities to cross sell / improve our range of services, offers, and solutions including existing or new sites set up. Collaborative working with other internal departments is also key, helping to finalise new car park system installations. You’ll also attend regular client meetings, including occasional on-site visits, to address concerns, support objectives, and strengthen relationships.

This role also involves managing live trackers to ensure visibility and transparency for key account management. You will provide administrative support for the Drone Team, including handling P&L, logistics, planner management, and spot checks on reports. Furthermore, you will handle actions and follow-ups from regular Teams meetings with key accounts, and assess opportunities using the web-based platform Datcha to support the Sales team.

Key Task Activities:

• Data Analysis: Desk based analysis and research for improvements in our current customer led operations
• Trackers: Maintain and update live trackers for each account to keep records of ongoing projects and installations.
• Mailboxes and Meetings: Manage daily mailboxes and share meeting notes or minutes with the Client Relationship Manager and clients.
• Project Management: Ensure all projects are delivered on time, meeting client and internal expectations for new sites or initiatives.
• Complaints Handling: Investigate and resolve complaints, providing clear resolutions to maintain excellent client service.
• Sales Support: Drive forward sales opportunities and support new site delivery, ensuring seamless service for clients.
• Process Knowledge: Understand internal processes and systems, particularly related to GDPR, BPA, and PCN processes, using this knowledge (or post-training) to support your role.
• Client Interaction: Engage confidently with both internal departments and external clients through email, Teams, and in-person meetings.
• Development Opportunities: This is a fast-paced role with plenty of learning and development opportunities, but it requires a self-motivated, conscientious individual who is eager to learn.
• Independence and Teamwork: Work independently while also collaborating closely with the Client Relationship Manager to align tasks and projects with account-specific goals.
• Problem Solving: Be proactive in resolving issues, demonstrating confidence and excellent problem-solving skills.
• Attention to Detail: Show strong attention to detail, multi-tasking capabilities, and a commercial focus.
• Improvement Focus: Identify and lead areas for improvement in processes and services.
• Client Requests: Handle special client requests by gathering information from different departments and compiling reports.
• Signage Requests: Manage requests for damaged or additional signage from either operations or clients.
• Miscellaneous Tasks: Assist in various activities such as dealing with abandoned vehicles, drone operations, and the sale of parking spaces.

Requirements

• Customer focused, with excellent communication skills - both written and verbal
• Competent in MS Office including Word, Excel and PowerPoint - Intermediate/Advanced level
• Comfortable with web-based back-office systems
• Be able to prioritise and manage own tasks
• Excellent attention to detail
• Be a team player
• Be pleasant, professional and proficient