IT Project Coordinator

Onyx-Conseil; Plymouth; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Share equity scheme

Referral incentive

Holiday entitlement

Job summary

Flotek Group, the UK’s growing MSP, is seeking an IT Project Coordinator based in Plymouth to organise and deliver IT services for our expanding customer base. You will plan IT projects, manage provisioning, hardware orders and engineering scheduling.

Key duties include leading kick-off meetings, updating customers, and ensuring smooth handovers to support teams while maintaining a focus on world-class service. Some travel to other offices may be required.

Qualifications

• Previous project management experience.
• IT project delivery and/or provisioning would be a benefit.
• Positive attitude with a can do approach to everything.
• Highly organised and structured individual.
• Ability to multitask effectively and handle large workloads.
• Excellent communication skills both verbal and written.
• A team player.

Responsibilities

• Plan projects from sales handoff and coordinate delivery.
• Facilitate initial kick-off meetings with sales, engineering and customer (on-site if needed).
• Regularly update customers on order progress and provide clear handovers to client and support teams.
• Deliver world-class service and accurate asset creation for customer agreements.
• Raising purchase orders, ordering services/hardware and provisioning licences.
• Schedule engineers for site installs and training; create task tickets for projects.

Skills

Project management

Organised

Communication

Team player

Job description

Job Title: IT Project Coordinator

Location: Bridgend / St Asaph / Plymouth

Salary: £28,000 - £30,000 per annum

Job Type: Full-time, Permanent

Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Coordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs.

About Flotek:

Flotek Group is the UK's fastest-growing Managed Service Providers, delivering IT, Cyber Security, Communications and Managed Print solutions to small and medium-sized businesses. With regional sales and support hubs across the UK, our ambitious growth story is built on a simple foundation: every product and service we deliver is backed by expertise, passion and heart. We're a values-led business, and our people are at the centre of everything we do.

About The Role:

As our technical IT project coordinator, you will organise and coordinate the delivery of IT services to our ever-expanding customer base.

You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries.

Our IT projects cover various aspects, including:

• Server migrations
• Email migrations
• IT support onboarding
• Managed Print installations
• Cyber projects

Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live.

Some travel to our other offices may be required.

Key Responsibilities:

Projects:

• Planning projects that have been received from the sales team.
• Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed.
• Consistently updating customers on the progress of their orders.
• Provide documentation and a clear handover to both the client and the support teams.
• Responsible for always delivering world-class service.
• Creating accurate assets and assigning to customer agreements.

Ordering:

• Raising purchase orders on our PSA and ensuring prices are accurate to supplier.
• Ordering services.
• Ordering hardware.
• Provisioning of licences such as Microsoft.
• Booking in stock and managing stock, including taking part in Stock Takes

Engineering:

• Schedule engineers to attend site for installation and training.
• Create task tickets for engineers as part of your project planning.
• Creating accurate appointments including configuration, installation and follow up.

What we're looking for:

Experience Required:

• Previous project management experience
• IT project delivery and/or provisioning would be a benefit
• A positive attitude with a can do approach to everything!
• Highly organised and structured individual
• The ability to multitask effectively and deal with large volumes of workload
• Excellent communication skills both verbal and written
• A team player

Renumeration and Benefits:

• Basic Salary of £28,000 - £30,000
• Staff Share Equity Scheme - your piece of the \"Purple Pie\"
• New customer referral incentive
• 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Candidates with the experience or relevant job titles of; IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role.