Client Relations Associate — Global Insurance Market

Lloyd S; Chatham; On-site; GBP 28,000 - 38,000; Full time

Job summary

Lloyd’s is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You will help deliver a responsive, accurate and trusted service to investment managers, Members’ Agents and capital providers, coordinating solutions and guiding queries to the right teams.

This role offers the chance to build market knowledge, strengthen client relationships and improve the client journey, working in line with Lloyd’s rules and operational standards.

Qualifications

• Clear and confident written and verbal communication.
• Strong attention to detail and a commitment to accurate work.
• Ability to prioritise and manage several responsibilities.
• Practical approach to solving problems and managing risk.
• Confidence working with different teams and stakeholders.
• Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Ability to use, or learn to use, SharePoint effectively.
• Organised, curious and comfortable taking ownership.

Responsibilities

• Build collaborative relationships with investment managers, Members’ Agents, capital providers and advisers.
• Understand client needs and provide clear, timely and accurate support.
• Manage queries from start to finish, involving specialist teams when needed.
• Track responses against agreed service levels and raise potential issues early.
• Develop the knowledge to support more complex activity, including member transactions, corporate restructuring and Funds at Lloyd’s arrangements.
• Help clients understand Member Services products and contribute to external guidance and publications.
• Produce accurate management information and identify opportunities to improve our service.
• Support communications to Member Services stakeholders and help maintain relevant Lloyds.com content.
• Share insight across teams, helping us make informed decisions and improve the client journey.
• Work in line with Lloyd’s rules, guidance and operational standards.

Skills

Communication

Attention to detail

Prioritisation

Risk management

Stakeholder collaboration

MS Office

SharePoint

Tools

Microsoft Office

SharePoint

Job description

Lloyd’s is seeking a Relationship Management Associate to join the Client Gateway team within Member Services. You will help deliver a responsive, accurate and trusted service to investment managers, Members’ Agents and capital providers, coordinating solutions and guiding queries to the right teams.

This role offers the chance to build market knowledge, strengthen client relationships and improve the client journey, working in line with Lloyd’s rules and operational standards.