Client Project Support Officer

Salix; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Support Officer to enhance UK public sector decarbonisation projects. In this entry-level role, you will support project delivery, ensuring compliance with funding requirements while building strong client relationships. You will manage data integrity, analyze project metrics, and contribute to process improvements in a dynamic environment. This is a fantastic opportunity to make a meaningful impact in a growing sector, collaborate with diverse teams, and develop your skills while promoting sustainability. Join a passionate team dedicated to making a difference!

Qualifications

• Strong analytical skills to generate insightful reports.
• Ability to manage multiple projects efficiently.

Responsibilities

• Cultivate strong customer relationships with clients.
• Ensure project compliance with funding requirements.
• Analyze data and create impactful reports.

Skills

Customer Relationship Management

Data Analysis

Project Management

Communication Skills

Report Writing

Education

Bachelor's Degree

Tools

CRM Systems

Microsoft Office Suite

Job description

This range is provided by Salix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Salix

As a Client Support Officer, you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loan programmes by BEIS, Scottish, and Welsh Governments. You will be part of one of Salix’s programme delivery teams, managed by a programme coordinator and a programme manager.

Your responsibilities will include ensuring project compliance with Salix’s funding requirements, building strong client relationships, and serving as their primary contact for queries. You will support approximately 20 projects with a combined value of £50m. Additionally, you will actively participate in team meetings and have opportunities to contribute to process and system improvements, enhancing our workplace environment.

Key Responsibilities:

1. Cultivate strong customer relationships with Salix clients, including meaningful site visits.
2. Ensure the integrity of client project data using client relationship management systems.
3. Analyze data to generate insightful reports for our board and funders.
4. Manage your daily tasks efficiently in a dynamic environment.
5. Oversee payment processing and cash flow forecasting accurately.
6. Draft impactful letters and review legal documentation diligently.
7. Create reports and presentations that showcase your project contributions.
8. Respond promptly and professionally to internal and client queries.
9. Collaborate with the Communications and PR team by sharing insights, preparing presentation materials, and representing Salix at events, conferences, and webinars.
10. Participate in organizational activities, cross-team collaborations, and charity initiatives.
11. Promote health and safety standards within your team, fostering a culture of well-being.

Seniority level

• Entry level

Employment type

• Contract

Job function

• General Business

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