Client Project Support Officer

Salix; Manchester; Hybrid; GBP 28,000; Full time

Job summary

An innovative firm is seeking a Client Support Officer to help drive UK public sector decarbonisation projects. This role involves building strong client relationships, ensuring compliance with funding requirements, and managing project data. You will play a key role in supporting around 20 projects valued at £50m, collaborating with various teams to enhance processes and contribute to a positive workplace culture. If you are passionate about sustainability and customer service, this is an exciting opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• Strong client relationship management skills are essential.
• Ability to analyze data and generate insightful reports.

Responsibilities

• Cultivate strong customer relationships with Salix clients.
• Ensure accuracy of client project data and manage daily tasks efficiently.

Skills

Client Relationship Management

Data Analysis

Project Management

Communication Skills

Job description

12 Month Fixed Term Contract

£27,540

Hybrid - Manchester 1 day per week

As a Client Support Officer, you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loan programmes by BEIS, Scottish and Welsh Governments. You will be part of one of Salix’s programme delivery teams, managed by a programme coordinator and a programme manager.

Your responsibilities will include ensuring that projects comply with Salix’s funding requirements, building strong client relationships, and being their first point of contact for queries. You will support the delivery of around 20 projects with a combined value of £50m. Additionally, you will be an active member of the Delivery Team, attending team meetings and participating in projects that improve our processes, systems, and workplace environment.

Key Responsibilities:

1. Cultivate strong customer relationships with Salix clients, including meaningful site visits.
2. Ensure the accuracy of client project data using client relationship management systems.
3. Analyze and manage data to generate insightful reports for the board and funders.
4. Manage your daily tasks efficiently in a fast-paced environment.
5. Oversee payment processing and cash flow forecasting accurately.
6. Draft impactful letters and review legal documentation diligently.
7. Develop reports and presentations to showcase your project contributions.
8. Respond promptly and professionally to internal and client queries.
9. Collaborate with the Communications and PR team by sharing insights through presentations and assisting in the preparation of materials for events, conferences, and webinars.
10. Participate in broader organizational activities, cross-team collaborations, and charity initiatives that promote positive change.
11. Promote health and safety standards within your team, fostering a culture of well-being and support.