Client Partner - BFSI

Brillio; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Client Partner to join their Customer Success team in the UK. This pivotal role focuses on driving sales and business development strategies while fostering executive relationships with BFSI clients. The ideal candidate will leverage their strategic business and technology expertise to create long-term partnerships, ensuring exceptional customer experiences. With a commitment to innovation and client satisfaction, this position offers a unique opportunity to contribute to a rapidly growing company in the digital transformation space.

Qualifications

• Proven track record in BFSI services with significant revenue growth.
• Experience in managing senior executive relationships effectively.

Responsibilities

• Establish and manage client relationships at all levels.
• Drive superior customer experience and revenue growth.

Skills

Client Relationship Management

Business Development

Strategic Partnerships

Communication Skills

Technology Integration

Education

Bachelor's Degree

Master's Degree (Desirable)

Tools

Analytics Tools

Cloud Technologies

Product Engineering

Job description

Brillio Greater London, England, United Kingdom

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Brillio Greater London, England, United Kingdom

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Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

The Client Partner position is a key role within the Brillio Customer Success team for the United Kingdom, responsible for driving sales and business development strategies, and executive relationships for BFS and Insurance Clients.

In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working with and leveraging corporate and internal digital groups. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership within the portfolio of clients. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.

The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the Digital Transformation space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

Responsibilities

• Establishing and managing client relationships at all levels
• Establishing and building "trust" and leveraging client context by understanding the client's overall business goals and culture
• Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implement and deliver within the account
• Managing the account P&L & high-level delivery responsibility
• Mapping Brillio’ s capabilities and solutions to client’s requirements
• Build newer relationships with multiple pre-eminent BFSI and Insurance brands

Qualifications

• Proven track record of delivering growth with BFSI services clients (10M+) and driving strategic partnerships
• Desirable experience serving Insurance companies
• Should have a farmer/mining approach, street smart, optimistic person capable of bringing innovative solutions and ideas and leading by example
• Working knowledge of one of the following areas of technologies: Product Engineering, Cloud, Analytics, or Digital technologies for customer insights
• Senior executive presence and credibility – possesses an interest and passion toward engaging senior-level executives in grasping and enabling fundamentals of business change
• Excellent communication and facilitation skills
• Exceptional client management skills and business development & delivery experience

Critical Leadership Qualities:

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Information Technology

• Industries

  IT Services and IT Consulting

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