Client Partner

Sopra Steria - UK; Hemel Hempstead; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Client Partner to enhance customer relationships and drive growth in key accounts. This hybrid role involves developing trust with clients, identifying growth opportunities, and ensuring financial performance. The ideal candidate will possess P&L experience and a strategic mindset, particularly within the Defence sector. Join a forward-thinking company that values flexibility and innovation, and contribute to impactful digital transformation projects that enhance security and efficiency across critical industries.

Qualifications

• Experience in P&L management and building trusted customer relationships.
• Understanding of the Defence sector and digital transformation project delivery.

Responsibilities

• Develop and nurture strong relationships with existing customers.
• Identify growth opportunities and drive account retention.
• Manage the pipeline and secure new business opportunities.

Skills

P&L Management

Relationship Building

Digital Transformation

Commercial Acumen

Strategic Mindset

Job description

Sopra Steria's Aerospace, Defence, and Security division provides digital transformation, IT modernisation, and cybersecurity solutions to support critical operations in highly regulated industries. We collaborate with governments, defence agencies, and aerospace organisations to enhance efficiency, security, and innovation.

We are looking for a Client Partner to support ongoing customer commitments and drive the growth of key accounts. The role will focus on enhancing relationships and identifying new opportunities to ensure continued success and expansion of a successful account.

This is hybrid role with travel to customer sites across the UK.

What you will be doing:

• Develop and nurture strong relationships with existing customers, acting as a trusted partner to ensure satisfaction and long term collaboration.
• Building trust and credibility, delivering on commitments, and showcasing a deep understanding of customer needs.
• Identify growth opportunities within accounts by understanding customer goals, introducing relevant solutions, and aligning with their strategic vision.
• Drive account retention, proactive issue resolution, and ensuring continued alignment with client expectations.
• Strategically manage the pipeline by identifying, prioritising, and securing new business opportunities to expand the account’s value.
• Deliver strong financial performance by consistently meeting revenue, profitability, and growth targets for each account under your ownership.

What you will bring:

• Previous P&L experience.
• Track record in building, developing, and nurturing trusted relationships with key customers.
• An understanding of the Defence sector, including its challenges, processes, and procurement cycles.
• Experience in the delivery of digital transformation projects, demonstrating the ability to translate customer needs into tangible outcomes.
• Commercially astute with the ability to manage budgets, drive profitability, and identify growth opportunities within existing accounts.
• A strategic mindset with the ability to balance customer success with organisational goals, ensuring long term account growth and retention.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Level of Clearance: SC - Security Clearance
Referral Bonus: £3000

Salary offered will be in line with experience and development needs.

Loved reading about this job and want to know more about Sector/Company?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.