Service Delivery Partner

Olive Jar Digital; Greater London; On-site; GBP 54,000 - 66,000; Full time

Job summary

Olive Jar Digital is looking for an experienced Client Partner to manage strategic relationships across public sector accounts. You'll act as the senior contact for clients, ensuring that contractual commitments are met while identifying growth opportunities.

The ideal candidate will have significant experience within digital consultancy and a strong understanding of public sector procurement. This hybrid role requires 3 days in the London office and offers a salary of up to £60,000 depending on experience.

Qualifications

• Significant experience managing public sector client accounts in a digital consultancy.
• Strong understanding of public sector procurement frameworks.
• Proven ability to manage complex stakeholder relationships.

Responsibilities

• Own and manage strategic client relationships across public sector accounts.
• Lead contract governance and commercial negotiations.
• Monitor performance against KPIs and contractual commitments.

Skills

Client relationship management

Commercial awareness

Contract negotiation

Stakeholder management

Public sector procurement knowledge

Job description

Overview

Are you an experienced digital consultancy professional with a proven track record of managing public sector contracts and client relationships? At Olive Jar Digital, we design and deliver innovative digital services that solve complex problems and improve outcomes for users. As one of the UK's fastest-growing digital consultancies, we partner with public sector organisations to deliver meaningful digital transformation. We are seeking an experienced Client Partner to take ownership of our strategic client relationships, contract performance, and service delivery across a portfolio of public sector accounts. This is not a traditional account management role. We are looking for someone who understands the realities of delivering consultancy services into government departments and public sector organisations, has worked agency-side within a digital consultancy, and can confidently manage commercial, contractual, and operational relationships while driving client satisfaction and business growth.

About The Role

As Client Partner, you will act as the senior relationship owner for a portfolio of public sector clients. You will be responsible for ensuring contractual commitments are delivered, commercial opportunities are maximised, and client relationships continue to grow and strengthen.

You will work closely with delivery teams, practice leads, and senior stakeholders to ensure services are delivered effectively, risks are managed proactively, and Olive Jar Digital remains a trusted partner to our clients.

The successful candidate will have extensive experience managing government or wider public sector accounts from within a digital consultancy, professional services organisation, or agency environment.

Working Pattern

Hybrid – 3 days per week in our London office (Piccadilly), 2 days remote

Salary

Up to £60,000 depending on experience

Key Responsibilities

Client Partner

• Own and manage strategic client relationships across a portfolio of public sector accounts.
• Act as the primary commercial and contractual contact for clients.
• Lead contract governance, renewals, extensions, and commercial negotiations.
• Ensure compliance with contractual obligations and service commitments.
• Build trusted relationships with senior stakeholders and procurement teams.
• Identify opportunities for account growth, contract expansion, and additional service offerings.

Service Delivery Oversight

• Work closely with delivery and leadership teams to ensure successful contract delivery.
• Monitor performance against KPIs, SLAs, and contractual commitments.
• Facilitate governance meetings, service reviews, and reporting activities.
• Manage risks, issues, and escalations to successful resolution.
• Ensure clients receive a consistently high-quality service experience.

Commercial & Strategic Leadership

• Support revenue retention and growth across existing accounts.
• Drive account planning and long-term client engagement strategies.
• Provide insight into client priorities, procurement opportunities, and market trends.
• Collaborate with internal teams to align service delivery with client objectives.
• Champion continuous improvement across client management and service operations.

Essential Experience

What We're Looking For

• Significant experience managing public sector client accounts within a digital consultancy, technology consultancy, professional services business, or agency environment.
• Strong understanding of public sector procurement frameworks and contract management.
• Experience working with central government departments, arms-length bodies, local government, or wider public sector organisations.
• Proven ability to manage complex stakeholder relationships at senior levels.
• Experience overseeing service delivery against contractual commitments and KPIs.
• Strong commercial awareness and contract negotiation skills.
• Excellent communication, relationship-building, and influencing abilities.

Desirable

• Experience working within Government Digital Service (GDS) environments.
• Knowledge of agile delivery methodologies.
• Experience managing multidisciplinary digital delivery teams.
• Familiarity with Digital Outcomes and Specialists (DOS), G-Cloud, and other government procurement frameworks.

Why Join Olive Jar Digital?

At Olive Jar Digital, we pride ourselves on building a culture where talented people can do their best work. We collaborate openly, value new ideas, and empower our teams to make a genuine impact. You'll join a growing consultancy delivering meaningful digital transformation projects across the public sector while working alongside experienced digital specialists who are passionate about creating services that make a difference. If you're an experienced consultancy professional who understands how to successfully manage public sector contracts, build lasting client relationships, and drive commercial success, we'd love to hear from you.

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