Client Partner - Public Safety & Defence

慨正橡扯; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

30 days holiday plus bank holidays

Flexible working hours

Remote working options

Paid counselling and legal advice

Job summary

慨正橡扯 is seeking a Client Partner to grow a portfolio within Public Safety & Defence, focusing on the Home Office. Responsibilities include managing accounts, identifying sales opportunities, and leading strategic account plans to achieve annual sales targets between £5M and £20M.

The ideal candidate will have a strong track record in sales leadership and strategic account management, along with expertise in digital services. The role offers flexible working hours and various job benefits including 30 days holiday.

Qualifications

• Strong track record developing growth in strategic accounts, up-selling, cross-selling, and building long-lasting relationships.
• Excellent knowledge of digital service concepts and market positioning versus competitors.
• Ability to operate in a competitive, pressurised environment without compromising client or company integrity.

Responsibilities

• Develop account strategy and set clear roles for account teams.
• Identify sales opportunities and network to gain referrals.
• Manage account profitability and negotiate contracts.

Skills

Sales leadership

Strategic account management

Communication skills

Networking

Digital service knowledge

Job description

Description

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the Role

As a Client Partner, you will grow a portfolio of strategic accounts within Public Safety & Defence, focussing on the Home Office. You will develop a deep understanding of client challenges, build relationships, and lead the creation and execution of strategic account plans. You will work with multidisciplinary account teams, support client growth, and meet a multi‑million‑pound annual sales target ranging from £5M to £20M.

You will identify sales opportunities, network, gain referrals, capture opportunities, and hold a personal sales target. You will manage account profitability, negotiate contractual terms and rate cards, and work with marketing to build awareness within your accounts.

Key Responsibilities

• Expert in your client’s business: research strategy, goals, challenges; understand public sector processes; be an expert in GDS ways of working; meet stakeholders; understand decision makers; attend governance meetings; understand competitors; build relationships with commercial and portfolio holders.
• Expert in Made Tech capabilities & services: know USPs; understand delivery; understand what good delivery looks like; know missions, values; apply capabilities; liaise with delivery teams; read Made Tech books; discuss 5‑8 relevant case studies; stay current with projects; share content.
• Trusted advisor: exhibit empathy; consult to root causes; be a problem solver; learn and develop; listen, be transparent, build trust; be responsive; understand constraints; summarise facts and actions.
• Leading account teams: develop account strategy; set and review goals; set clear roles; motivate, build relationships, act on issues; support delivery teams; adopt the role of CEO of the account (outward facing, market insight, competition, senior team motivation, strategic plan, execution); coach team members; deliver high‑standard client service.
• Outreach and networking: use varied channels (client referrals, partners, MT SLT, events, blogs, LinkedIn, etc.); build relationships; prioritise senior stakeholders; commit outreach time; bring clients together.
• Sales leadership: understand commercial, finance, P&L; own revenue goals; maximise margin; optimise rates; negotiate contracts; collaborate with client commercial teams; create win‑win opportunities; track industry data; plan and execute win strategy; provide feedback; understand proposal quality; support proposal teams.

Skills, Knowledge & Expertise

• Strong track record developing growth in strategic accounts, up‑selling, cross‑selling, and building long‑lasting relationships.
• Excellent knowledge of digital service concepts and market positioning versus competitors.
• Expertise in consulting, building strategic account plans, and managing teams; capable of leading pursuit teams.
• Track record winning multi‑million‑pound contracts and meeting quarterly and annual targets.
• Appreciation and knowledge of technology delivery, agile, and public sector trends and policies.
• Ability to operate in a competitive, pressurised environment without compromising client or company integrity.
• Communication, presentation and influence skills at all organisational levels, including executive and C‑level.
• Expert networking skills; ability to build relationships with senior stakeholders.
• Home Office experience and networks beneficial but not essential.

Job Benefits

• 30 days holiday plus bank holidays.
• Flexible working hours.
• Flexible parental leave options.
• Remote working (part‑time remote available).
• Paid counselling and financial/legal advice.

EEO & Inclusion

We are committed to building a happy, inclusive and diverse workforce. We encourage people from under‑represented groups to apply for roles with us. We also support reasonable adjustments for applicants and interviewees.

About Made Tech

Made Tech is on a mission to use technology to improve society. We help organisations transform, deliver and manage world‑class digital products and services. Our work supports a range of public sector projects, from housing repairs to NHS services, and we are expanding into new areas like energy and environmental performance.